Malay Speaking VIP Account Manager at BrainRocket

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency In English, Proficiency In Malay, Support Skills, Sales Skills, Communication Skills, Negotiation Skills, Attention To Details, Customer Issue Resolution, Customer Behaviour Analysis, Personalised Relationship Management, Performance Monitoring, Regulatory Compliance

Industry

Software Development

Description

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. We are looking for a Malay Speaking VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements: Proficiency in English and Malay both written and spoken Proactive person with good support / sales skills Strong communication and negotiation skills Attention to details Previous experience will be considered as an advantage Duties and Responsibilities: Being able to search and find for solutions of customers’ issues Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs Monitor customers’ performance & behaviour in order to evaluate bonus crediting Ensure that products’ compliance is being followed according to relevant regulations Previous experience as a Sales agent will be considered as an advantage Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month) Why you should join us? Snacks in the Office 20 / 26 days of vacation per year 6 days of sick leaves without document required Attractive office location and facilities Medical insurance for you and your partner Sports package Birthday, wedding, and newborn gifts Languages classes (partially paid by the Company) Career growth opportunities International corporate parties, great team-building events and activities Bold moves start here. Make yours. Apply today! By submitting your application, you agree to our Privacy Policy.

Responsibilities

The Malay Speaking VIP Account Manager will be responsible for the retention of VIP customers and increasing their lifetime value. This includes analyzing customer behavior, monitoring performance, and ensuring compliance with product regulations.