Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) at Majorel

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

3000.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Japanese Language Skills, English Language Skills, Reservations Management, Complaint Resolution, Account Management, Communication Skills, Problem Solving, Adaptability, Teamwork, Attention To Detail, Time Management, Independent Work, Customer Orientation, Multitasking, Cultural Awareness

Industry

Outsourcing and Offshoring Consulting

Description

Majorelは、世界中のクライアントが顧客との関係をうまく形成できるようにサポートしています。 28か国の48,000人を超える従業員が、この目的のためにカスタマイズされたソリューションを設計および実装しています。私たちは人々が大切にし、誇りに思っている素晴らしい顧客体験を生み出します。才能、データ、テクノロジーを組み合わせることで、パートナーに真の影響を与えます。今日の急速に変化する世界は、サービスの提供が難しい場合があります。しかし、真の起業家精神、適応性、そしてさらに前進するという私たちの意欲により、私たちはそれを人と技術を最大限に活用することによって革新する機会と見なしています。私たちは常に最善を尽くします。相互の尊重と信頼は、成功するすべてのビジネスの特徴であり、Majorelでも同じです。 We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today! Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed. Employee engagement, recognition and appreciation program. Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more. Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child). Relocation benefits for expatriates: 1-way flight ticket to Malaysia + Temporary accommodation + Quarantine cost coverage. Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture. You will play an important role, such as: Handle pre and post reservation inquiries/requests by phone and e-mail. Modify, change and/or cancel existing reservations. Make outbound calls to hotels/guests to arrangement special requests. Act as liaison between guest and hotel to resolve complaints. Manage relationships with hotels by providing high levels of customer service and account management support. To succeed in this role, we will need you to have: At least a Diploma/Bachelor Degree certificate in any field. Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers). Independent & Customer Oriented Person Willing to work on rotational shift including weekend and public holiday. Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon. Majorelは、世界中のクライアントが顧客との関係をうまく形成できるようにサポートしています。 28か国の48,000人を超える従業員が、この目的のためにカスタマイズされたソリューションを設計および実装しています。私たちは人々が大切にし、誇りに思っている素晴らしい顧客体験を生み出します。才能、データ、テクノロジーを組み合わせることで、パートナーに真の影響を与えます。今日の急速に変化する世界は、サービスの提供が難しい場合があります。しかし、真の起業家精神、適応性、そしてさらに前進するという私たちの意欲により、私たちはそれを人と技術を最大限に活用することによって革新する機会と見なしています。私たちは常に最善を尽くします。相互の尊重と信頼は、成功するすべてのビジネスの特徴であり、Majorelでも同じです。

Responsibilities

The Customer Service Representative will handle pre and post reservation inquiries and requests via phone and email, modify or cancel existing reservations, and act as a liaison between guests and hotels to resolve complaints. This role requires managing relationships with hotels while providing high levels of customer service and account management support.