Mall Operations Associate - Cebu at Filinvest Group

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Office administration, Warehouse management, Inventory management, Problem solving, Attention to detail, Emotional control, Stress management, Initiative, Interpersonal skills, Computer literacy, MS Office, Reporting, Communication, Conflict resolution

Industry

Hospitality

Description

Job Summary The Mall Operations Associate is responsible in customer service management, office administration, warehouse management, billings as well as other tasks assigned by immediate head. Duties and Responsibilities SCOPE AND RESPONSIBILITIES PERCENTAGE OF WORKING TIME DESCRIPTION OF FUNCTIONS Customer Service 20% · Attends to customer inquiries (either thru phone or face-to-face. a. Mall directions b. Incoming exhibits and event c. Sale, promos, etc. d. Tenants in mall e. Telephone numbers of tenants (all project) f. Keep track of what brands / concepts customers look for · Entertains and attends to the needs and complaints of the customer a. Customer complaints against tenants b. Customer complaints against Mall’s Service Provider c. Complaints / comments on Mall’s facilities/amenities d. Attends to customer accidents e. Handles customer claims for damages · Attends to paging of lost children/ persons/ promotional spiels of tenants and mall · Assists Operations and other departments during mall wide sale, events, promos, etc. · Able to give the right directions, information · Knows locations of tenants · Get complete details of the customers and his/her complaint · Pacify the complainant and resolve the complaint · Submit the report about the complaint and the course of action taken · Announce message clearly thru paging system · Courteous at all times · Transfer call to the right party · Memorize local number corresponding to the user · Facilitates Tenant Customer Satisfaction Surveys Operations concerns 50% · Maintains customer service counter by keeping it clean and orderly a. No by-standard/unauthorized personnel inside the customer service counter b. No eating inside the customer service counter · Oversee the exhibits area beside customer service counter a. Exhibit area is clean and in order b. No unauthorized personnel shall tamper with the exhibit area merchandize c. No unauthorized exhibits shall be placed in this · Manage Claims Handlling · Manage Warehousing a. Conducts inventory reports of materials inside the warehouse as required from head office b. Prepares PR for stock replenishment c. Manage the releasing, re-ordering of materials · Sequestered materials from tenants. a. Conducts warehousing, inventory and auction of sequestered materials, items and the like from closed tenants. b. Coordinates with barangay rep to witness inventory of sequestered materials from tenants · Tenant Communications thru circulars · Process RFP’s and monitor the payments a. Housekeeping Agency b. Landscaping Agency c. Fortunato Garbage Hauling d. Cash Advance – for Emergency works and repair e. Corrective Action/ Buildign Facility Repairs Administrative Concerns 30% · Prepares requisition slips needed by Mall Operations and Property Management · Handles front line desk of Admin Office · Handles walk-in and telephone inquiries · Performs other duties and responsibilities as required from time to time · Handles Sunday mass celebration · Conducts Admin functions such as but not limited to manager’s meeting schedules, etc. · Prepare monthly / weekly / bi-monthly reports a. Telephone inquiries b. Customer complaints c. Wheel chair rentals d. Telephone monitoring e. Update mall tenant directory and mall administration local phone directory f. Late opening early closing (LOEC) report g. Houserules violations Technical Competencies and Skills • Attention to Detail • Emotional Control • Flexibility in Handling Stress • Initiative • Personal Relationship Skills • Problem Solving Ability • Well organized • Computer Literate and excellent in MS Office Applications • Flexible to be assigned to work schedules supporting the retail operational hours. Education, Trainings and Licenses Required graduate of 4-year course, preferrably will mall or relevant experience

Responsibilities

The Mall Operations Associate manages customer service inquiries, complaints, and mall facilities while overseeing warehouse inventory and administrative office tasks. They are responsible for preparing operational reports, coordinating with service providers, and ensuring the mall's customer service counter functions efficiently.