Mammography Operations & Patient Experience Coordinator at Piedmont HealthCare PA

Mooresville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PenRad Mammography Tracking, Patient Follow-up Workflows, Patient Experience Initiatives, Complaint Resolution, Reputation Management, Clinical Quality Support, Operational Integrity, Workflow Discrepancy Resolution, Patient Feedback Monitoring, Process Improvement, Patient Communication, Regulatory Compliance, Operational Reporting, Conflict Resolution, Professional Judgment, Organizational Discretion

Industry

Medical Practices

Description

Description The Mammography Operations & Patient Experience Coordinator is a specialized leadership role responsible for managing PenRad mammography tracking systems, ensuring accuracy in patient follow-up workflows, and overseeing patient experience initiatives. This position serves as the operational expert in mammography tracking and acts as the central point of coordination for patient communication, complaint resolution, and reputation management. This role directly supports clinical quality, operational integrity, and the organization’s public image. SUPERVISION RECEIVED: Reports to the Director of Imaging Services SUPERVISION EXERCISED: Employees as assigned ESSENTIAL FUNCTIONS: PenRad Mammography Tracking Oversight Manage and maintain the PenRad tracking system for all mammography patients Monitor patient follow-up workflows to ensure timely care coordination Verify tracking accuracy and resolve workflow discrepancies Collaborate with clinical teams to maintain continuity of care Patient Complaint Resolution Serve as primary contact for patient concerns and escalations Investigate complaints and coordinate timely resolution Document and track trends to improve service delivery Communicate outcomes to leadership when appropriate Reputation & Review Management Monitor and respond to online patient feedback and Google reviews Support strategies to improve patient satisfaction metrics Collaborate with leadership on patient experience initiatives Quality & Process Improvement Identify workflow gaps and recommend operational improvements Develop procedures that enhance patient communication and tracking accuracy Support compliance with organizational and regulatory standards Cross-Department Collaboration Act as liaison between administrative staff, technologists, and providers Support consistent communication across imaging services Assist leadership with operational reporting and metrics Requirements EDUCATION: Bachelor’s degree in Health/Business Administration preferred In exchange for bachelor’s degree, 5 years of medical office management experience will be considered. EXPERIENCE: Advanced experience with PenRad or mammography tracking systems Strong problem-solving and analytical skills Experience in patient relations or healthcare operations Excellent written and verbal communication skills Ability to manage sensitive situations with professionalism KNOWKLEDGE AND SKILLS REQUIREMENTS: Workflow and systems expertise Patient advocacy and conflict resolution Quality improvement mindset Professional judgment and discretion Organizational lead ENVIRONMENTAL/WORKING CONDITIONS: Primarily administrative and compliance-focused role with clinical responsibilities as needed Position does not include direct management or supervision of staff working with imaging leadership and clinical teams to maintain high standards of patient care, safety and regulatory compliance. Exposure to radiation and possible communicable disease PHYSICAL/METNAL DEMANDS: Requires full body motion. Must be able to lift/carry/move items weighing up to 50 pounds Requires positioning patients as needed or to satisfy MQSA requirements

Responsibilities

This specialized leadership role manages the PenRad mammography tracking systems, ensuring accuracy in patient follow-up workflows and overseeing patient experience initiatives. The coordinator acts as the operational expert for tracking and the central point for patient communication, complaint resolution, and reputation management.