Managed Services Client Service Desk Administrator at NTT Ltd

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Service Desk Operations, Incident Resolution, Request Coordination, Escalation Procedures, Ticket Logging, Ticket Categorization, Prioritization, Documentation Maintenance, Client Interaction, Judgment, Methodical Approach, Stakeholder Interaction, Integrity, Attention To Detail, Communication Skills

Industry

IT Services and IT Consulting

Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. Key responsibilities: Provides an administrative support service to the Managed Services Client Service Desk team. Provides entry level administrative tasks as required by the team. Ensure the correct escalation procedure is followed on all critical calls and requests. May be responsible for receiving, validating, and logging client requests, capturing the detail of the request. Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization. Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information. Performs any other related task as required. To thrive in this role, you need to have: Ambitious self-starter with the ability to work under general direction. Ability to use sound judgment to escalate an issue to a higher level. Displays a methodical in approach to ticket resolution. Demonstrates ability to interact with a variety of stakeholders. Demonstrates required integrity to ensure excellent client service and retention. Good attention to detail and client focused. Strong and effective verbal and written communication skills. Ability to work in 24X7 shift structure, based on a defined roster as required. Academic qualifications and certifications: High School Certification or diploma or equivalent. Required experience: Basic to moderate level years of experience Basic to moderate level experience level in the Technology Industry and Call Centre environment Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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Responsibilities

This administrative role supports the Managed Services Client Service Desk team by coordinating service requests, performing entry-level administrative tasks, and ensuring correct escalation procedures are followed for critical calls. Key duties include receiving, validating, and logging client requests, assisting with categorization and prioritization, and maintaining all relevant ticket and client documentation.