Managed Services Consultant

at  Aforza

COMPANY DESCRIPTION

Aforza is a ground-breaking, fast-growing start-up focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.
At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.

JOB DESCRIPTION

The Aforza Success team is looking for a Managed Services Consultant to ensure that customers continue to drive value from the Aforza platform following implementation. As a Managed Service Consultant, you will support our customers following implementation to help make day to day enhancements to their Aforza configuration.
In this role you will be on the frontlines providing configuration and enhancement support ensuring a smooth transition to business-as-usual following go-live. Having both a deep product knowledge and a drive to make customers successful, you help ensure our customers have the best possible experience with the platform.

REQUIREMENTS

• Receive and action incoming Managed Service requests, from report enhancements to solution configuration changes, KPI Controls (Apex) and SmartActions (JavaScript).
• Be the first point of contact for customers to assist in business-as-usual configuration enhancements to customers’ Aforza implementations.
• Leverage your strong project technical and functional skills, helping create and deliver effective solutions.
• Developing and maintaining technical expertise in assigned areas of product functionality.
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Actively maintaining and participating in job-related training activities.
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
• Multitasking and performing effectively under pressure.
• Pull from and maintain a knowledge base of common customer queries.
• Work as a team player by contributing, learning, and sharing new knowledge, but be self-motivated, flexible, and take initiative.

QUALIFICATIONS

• A 2:1 or higher in Computer Science or a closely related degree. Note, this is a highly technical role and will require a degree qualification of this type as a foundation upon which to develop.
• Previous experience of having undertaken significant coding activities. This should involve object-orientated programming languages (similar to Salesforce’s Apex) such as Java or C#. This may have been achieved through internships or work experience or perhaps a complex university project. You will need to be prepared to discuss / demonstrate this in depth.
• Strong verbal and written communications skills.
• An excellent team player who is also comfortable working independently.
• Strong interpersonal skills – a blend of strength of conviction with diplomacy and a constructive attitude.
• Strong work ethic, initiative, and drive, you will have a bias for action and a comfort with data and insight analysis.
  Salesforce (the platform on which Aforza is built) is renowned for its industry leading online learning resource, called Trailhead, which is available at no cost. It is a valuable resource for individuals seeking to develop their Salesforce skills, earn certifications, and advance their careers in the Salesforce ecosystem.
  In applying for this role it would be advantageous for you to review the Trailhead material relating to Salesforce’s most basic certification, Salesforce Associate https://trailhead.salesforce.com/en/credentials/associate. Note, you don’t need to take the exam, we’ll help you achieve all of those valuable certifications once you’re on board.

Please refer the Job description for details