CAPITAL DATA INC – JOB DESCRIPTION

Job title: Managed Services Engineer - Microsoft
Work Location: Wisconsin
Division/Department: Managed Services
Reports to: Microsoft Cloud Team Lead

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:

Mid-level system administrator experience (2-3 years) in the following technologies:

• Endpoint Operating Systems and applications (Windows OS, Office, MAC)
• Microsoft Directory platforms (Active Directory, Entra ID)
• Microsoft Server Applications (Exchange, SQL)
• Client management (Intune, SCCM, App Packaging, Configuration Profiles)
• Microsoft 365 Tenant Administration
• Microsoft Security Solutions (Defender, EDR, Azure MFA, Conditional Access)
• Basic Networking understanding
• Exceptional client relationship / customer service skills
• Exceptional organizational skills
• Exceptional communication skills

ADDITIONAL REQUIREMENTS:

• Ability to travel and work from customer locations across WI and IL.
• Ability to work unsocial hours on an as needed basis. (Weekend patching etc.)
• Ability to provide out of hours support via an on-call rotation program
• All other applicable tasks deemed as a requirement by supervisor or Capital Data Leadership.
  Job Type: Full-time
  Pay: From $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Brookfield, WI 5300

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Managed Services Engineer is responsible for providing Level 2 and 3 support services for Capital Data’s Managed Services customer base. Responsibilities will include client end point and infrastructure management, technical solution training, delivery and troubleshooting.

DUTIES:

Managed and Hosted Services (90%)

• Provide Level 2 and 3 support to new and existing Managed Services customers
• Provide layered support structure to Senior Engineers to help maintain excellent customer satisfaction
• Provide first response and ownership of incidents and requests sent to the Incident Management Tool for designated customers
• Provide first response to infrastructure alerts from our Monitoring Tools for designated customers
• Monitor and manage systems alerts and logs
• Aid in developing offerings and improve internal processes wherever possible
• Own and manage customer relationships / accounts as needed
• Work closely with Team Lead to develop technical skill set and competencies
• Provide out of hours support via on call rotation as required
• Provide first line of escalation assistance to Service Desk team

Professional Development and Services (10%)

• Complete training certifications as required
• Assist the Professional Services team with delivery as demand requires