Managed Services (MSP) Engineer at Oxygeno

, Negros Occidental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS, Microsoft 365, PowerShell, Bash, Networking, Security, Identity Management, Cloud Infrastructure, Intune, Entra ID, Firewall Management, VPN, Git, Incident Management, Project Delivery, Python

Industry

Description

Overview We are looking for a highly skilled and experienced Managed Services Engineer to join our team. The ideal candidate will have a strong background in multi-tenant environments and a proven track record of resolving complex incidents and delivering successful projects. This role requires an expert-level understanding of cloud, networking, and security principles, with a focus on providing top-tier support for our clients. Responsibilities Incident and Problem Management: Serve as a Tier 3/4 escalation point, responsible for triaging and resolving critical P1-P2 incidents. This includes issues related to identity, mail flow, networking, endpoint security, and cloud infrastructure. Cloud Infrastructure (AWS): Architect and manage cloud environments in AWS. This includes designing and implementing VPC, Security Groups, and NACLs; configuring and optimizing EC2, RDS, NLB/ALB, and WAF; and hardening IAM policies. Utilize CloudWatch and CloudTrail for monitoring and auditing. Microsoft 365 and Endpoint Management: Administer and secure Microsoft 365 environments. Configure and maintain Conditional Access Policies, Autopilot, Defender for Endpoint, and device compliance rules in Intune/Entra ID. Manage Exchange Online hygiene and security. Networking and Security: Configure and maintain a variety of networking equipment, including SonicWall, Fortinet, and Ubiquiti firewalls. Implement and manage secure connectivity with WireGuard/S2S VPNs and VLANs. Manage TLS/PKI lifecycles and implement email security protocols like SPF, DKIM, and DMARC. Automation and Documentation: Develop and maintain scripting baselines and fixes using PowerShell and Bash. Keep SOPs, asset inventories, and configurations current and well-documented. Project Delivery: Lead and execute end-to-end projects from initial design and planning through implementation, cutover, and final documentation. Qualifications 5-7+ years of experience in a Managed Service Provider (MSP) or multi-tenant environment, with sustained Tier 3/4 ownership. Expert-level proficiency in at least three of the following domains: AWS networking and IAMMicrosoft Entra ID, Intune, and Autopilot Windows Server and Active DirectoryFirewalls and VPN technologies Microsoft 365 and Exchange Online administration Expert proficiency with PowerShell and a solid understanding of Bash scripting. Familiarity with Git for version control is required. Proven track record of delivering at least 3 end-to-end projects, with a focus on comprehensive design, implementation, and documentation. Excellent written communication skills, including meticulous ticket hygiene, detailed change plans, and thorough Root Cause Analysis (RCA) reports. Experience with Python is a nice-to-have Strong command of English language, TOEFL minimal score 100+ Ability to match US Time (Eastern) Zone M-F

Responsibilities

Serve as a Tier 3/4 escalation point for critical incidents involving cloud infrastructure, networking, and security. Lead end-to-end project execution from design and planning through implementation and documentation.