Managed Services OSA at HP Law

, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

30.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agile Methodology, Amazon Web Services, Auditing, Automation, Business Process, Change Management, Computer Science, Data Analysis, DevOps, Finance, Information Systems, Information Technology, Infrastructure Library, IT Service Management, Linux, Microsoft Azure, Project Management

Industry

IT Services and IT Consulting

Description

Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents. Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions. Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication. Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently. Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations. Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations. Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data. Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 to $30 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field. NA Agile Methodology Amazon Web Services Auditing Automation Business Process Change Management Computer Science Data Analysis DevOps Finance Information Systems Information Technology Infrastructure Library IT Service Management Linux Microsoft Azure Project Management SAP Applications Scrum (Software Development) Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

Monitors systems to identify performance issues and ensures adherence to established protocols for troubleshooting incidents. Acts as the on-site liaison to provide real-time status updates and information to the client.