Managed Services Program Lead at SmartRecruiters Inc

, , United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS, Customer Success, Program Management, Process Optimization, Cross-Functional Coordination, Salesforce, Collaboration Tools, Operational Tools, Communication, Stakeholder Alignment, Analytical Skills, Reporting Skills, Task Management, Training, Workflow Integration

Industry

Software Development

Description

Company Description SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers. We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook. At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive. Job Description What you’ll do Drive proactive partner enablement and guidance (office hours, training, product queries) to ensure high-quality program delivery across regions. Act as the internal liaison to Customer Success, Product, Professional Services/Ops, and leadership to resolve issues and share program updates. Optimize onboarding and support workflows in Salesforce and related processes for program scalability and quality. Manage operational admin including DocuSign, SmartMessage, user/data administration, and account deactivations as customers exit the program. Analyze and report program metrics to drive commercial visibility and performance improvements. Lead escalations with clear action plans and communications; integrate new features into training and workflows. Qualifications What we’re looking for 2+ years in a SaaS, customer-facing role (Professional Services or Customer Success), with strong program/partner management, process optimization, and cross-functional coordination skills. Familiarity with Salesforce or other customer support tools (process/workflow optimization), collaboration tools (Asana, Slack), and operational tools (DocuSign, SmartMessage; Pendo/SmartTips a plus). Strong communication, stakeholder alignment, and analytical/reporting skills; comfortable working across time zones when needed. Demonstrated ability to manage multiple complex tasks or projects simultaneously Additional Information SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilise a data-driven approach in order to remove biases in our decisions.

Responsibilities

Drive proactive partner enablement and guidance to ensure high-quality program delivery across regions. Act as the internal liaison to various departments to resolve issues and share program updates.