Managed Services - Site Manager (On Site)

at  Collins Aerospace

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.
• Experience with troubleshooting & supporting IT systems, network & server infrastructure, desktop support, or similar.
• Experience with cultivating and maintaining relationships with clients, service providers & stakeholders ensuring communication, collaboration, and the delivery of services.

QUALIFICATIONS WE PREFER:

• Experience in the Airport or Airline Industry Technical Field, specific to CUTE equipment application software.
• Strong written and verbal communication skills are key, as you’ll be interacting with a diverse group of people.
• Be a quick learner, organized, and detailed oriented.
• Ability to prioritize and handle several issues simultaneously—without dropping the ball.
• Proficiency in MS Office products.

PLAY A VITAL ROLE IN SHAPING THE FUTURE OF AIRPORT TECHNOLOGY AND ENHANCING PASSENGER EXPERIENCES. IF YOU’RE A TECH-SAVVY LEADER WITH A PASSION FOR SOLVING COMPLEX CHALLENGES AND THRIVE IN FAST-PACED ENVIRONMENTS, WE WANT YOU ON OUR TEAM!

Collins Aerospace, an RTX company, is a leader in advanced technological and intelligent solutions for the global aerospace, commercial aviation, and defense industry. Our Connected Aviation Solutions (CAS) Airports Group provides hardware & systems to airports to support passenger processing.
The Site Manager manages the technicians responsible for the testing, evaluation, implementation, and support of various platforms (hardware, software, operating systems, and systems tools). We are seeking a forward thinking, committed, and experienced airport / airline professional to join the team. Key responsibilities include working with airport partners and vendors, interfacing with various stakeholders, understanding and troubleshooting airport common use systems, and overseeing the operational satisfaction of our customers.
Regardless of role, we expect excellent interpersonal and communication skills across all hires at Collins Aerospace. We look for candidates who will thrive here, meaning they demonstrate clear communication, embrace open feedback, trust their colleagues, and are driven to execute, deliver, and complete projects independently and efficiently.

WHAT YOU WILL DO:

• Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance.
• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
• Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues.
• Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies.
• Develop and maintain on-site policies and procedures.
• Interface with senior management to communicate status of projects.
• Monitor and ensure services align with SLA’s.
• Provide consultation and advice to system and network administration in the Common Use platform in the airport.
• Ensure that all site technicians are trained & certified prior to start of service.
• Provide continued growth, mentor and career track for staff using Performance Management planning.
• Maintain on-site employee relations including, but not limited to, scheduling, day-off planning, hiring, performance management, disciplining, promoting and dismissal.
• You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training. This includes Security Threat Assessment (STA) and a fingerprint-based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports.

ONSITE: EMPLOYEES WHO ARE WORKING IN ONSITE ROLES WILL WORK PRIMARILY ONSITE. THIS INCLUDES ALL PRODUCTION AND MAINTENANCE EMPLOYEES, AS THEY ARE ESSENTIAL TO THE DEVELOPMENT OF OUR PRODUCTS.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.