QUALIFICATIONS YOU MUST HAVE:

• A University Degree in Computer Science, Information Technology, or a related field or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field
• Experience with AD, Windows Server, permission, group policies and monitoring tools.
• Proven experience as a System Administrator or similar role, with a focus on IT infrastructure, security, and support.
• Proven experience in computer technical support
• Strong knowledge of network management, operating systems (Windows/Linux), and virtualization technologies.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced, high-stakes environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Intermediate English (60-70%) reading, writing and conversational
• Availability to travel - national flights for airport visits and also might include international to the US
• Availability to work on-site in Monterrey, N.L., Mexico.

PREFERRED QUALIFICATIONS:

• ITIL knowledge, Certification is a plus.
• Windows server training and certification.
• Experience with airport-specific systems and technologies (e.g., baggage handling systems, security systems, and communication systems).

POSITION ROLE TYPE:

Unspecified
Collins Aerospace is seeking a forward thinking, fast paced, committed, and experienced airport / airline System administrator professional to join the team. The ideal candidate will be responsible for maintaining, troubleshooting, and supporting the airport’s critical IT systems, infrastructure, and network services. This role plays a key part in ensuring the smooth operation of all technological systems that support airport operations, security, and customer service.

WHAT YOU WILL DO:

• Act as primary point of contact for the customer.
• Interact as appropriate with other airport operations personnel, airline user groups and attend meetings as required.
• Manages change requests, invoicing questions, and requests for additional services.
• Diagnose, correct problems and implement solutions.
• Creates work assignments and escalation paths for service issues.
• Planes, arranges, and overall management of the provisions in this Service Delivery Plan.
• Produces monthly reports; create, distribute, and track memorandums and letters; and create forms, documents, and graphs.
• Interfaces with the airport authority and the maintenance staff.
• Maintains documentation, layouts, and centralized records.
• Provides advanced software/ system level support for the whole range of supported services and devices within the airport.
• Handles configuration issues, troubleshooting and software installations. Works with factory and/ or support technicians on software upgrades, troubleshooting, and configuration changes.
• Works with airline technical contacts on issue related to system configuration and troubleshooting of software system interfaces.
• Perform system administration activities to ensure the smooth operation of applications across multiple platforms.
• Keeps systems updated with the latest patches both manufacturer and the other vendors’ applications.
• This role may require On-call during non-operational hours. Available to assist the Local Service Support team and overall quality of service, handle escalated calls and is responsible for the incident management.
• In charge of monitoring and reporting equipment/device warranty.

ROLE TYPE DEFINITIONS:

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
  Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
  At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
  RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.