Management Analyst at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Research, Analysis, Technical Assistance, Project Management, Communication, Problem Solving, Customer Service, Regulatory Interpretation, Data Reporting, Liaison, Documentation, Training, Meeting Coordination, Operational Support, IT Coordination, Program Evaluation

Industry

Government Administration

Description

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations Report in location: 1970 West Broad Street, Columbus, OH 43223 Under the direction of the Assistant Chief of Central Issuance, monitor & analyze operations, systems or procedures of assigned agency to determine needed improvements & research proposed programs, policies &/or legislation to determine feasibility or impact of implementation: Provide technical assistance & advice to divisional employees, supervisors, chiefs, & administrators in decision making by researching & analyzing existing operations, systems, & procedures to determine where necessary improvements are needed; Act as a liaison between Field Operations & other divisions when dealing with applications, programs, &/or technical matters; Perform testing &/or piloting of all Field Operations application delivery systems & program modifications; Identify & provide corrective solutions to testing problems; Schedule, coordinate, & attend application system modification committee meetings; Provide justification, analysis & feedback; Continually monitor & analyze Deputy Registrar operating systems to ensure desired performance; Recognize & coordinate with various IT Development teams for needed improvements & fixes; Prepare written User Stores to provide instructions for software changes; Prepare written test plans to ensure IT updates are functioning as desired; Prepare written, official communications for Deputy Registrar broadcasts; Prepare &/or review written instructions/guidelines for Deputy Registrar manuals; Manage assigned projects & define project requirements; Define quality standards, timelines, & deliverables; Monitor vendor product functionality; Evaluate performance data; Prepare progress & status reports; Interpret Federal & State laws & regulations (e.g., Ohio Revised Code (ORC) & Ohio Administrative Code (OAC)); Research & analyze Field Operations programs to ensure agency efficiency & effectiveness; Develop, manage, & evaluate programs for improving Field Operations customer service; Prepare input for the bi-annual roundtable training sessions; Act as a liaison between Bureau of Motor Vehicles (BMV) & Deputy Registrars; Research & prepare correspondence for Division Chiefs, District Chiefs, & Administrator; Represent the Administrator in meetings, seminars, & educational workshops; Oversee various special projects & assignments within Field Operations; Create & provide written procedure training for new legislation; Prepare & provide written input for departmental newsletter; Prepare written correspondence in coordination with the Registrar's office for customer inquiries received via the Governor, Director, Registrar, & Administrator; Serve as the District contact for information referencing application delivery &/or pilot programs; Prepare statistical & analytical data reports for Field Operations; Answer telephone inquiries for other sections within Field Operations as needed; Perform other related duties as assigned. 2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings. -Or completion of undergraduate core program in business or public administration or related field of study. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Operational and Administrative Support

Responsibilities

The Management Analyst will monitor and analyze operations, systems, or procedures of the assigned agency to identify needed improvements and provide technical assistance to divisional employees. They will act as a liaison between Field Operations and other divisions, ensuring effective communication and implementation of programs and policies.