Responsibilities

• Plan and run client implementation projects end to end, from kickoff and scoping through UAT, go-live, and hypercare.
• Own project plans, timelines, and risk registers, and keep them current as scope evolves.
• Track delivery in ClickUp and report progress accurately to leadership and client stakeholders.
• Support sprint planning, daily standups, and retrospectives with the product owner, and protect the team’s capacity.
• Coordinate UAT cycles with bank clients: collect and triage feedback, drive bug resolution, and manage sign-off gates.
• Manage dependencies across parallel deployments, cloud and on-premises, and escalate blockers early.
• Work with engineering on release planning, change control, and rollback readiness for regulated clients.
• Maintain project documentation, including status reports, meeting notes, decision logs, and handover material.

Required qualifications

• At least 3 to 4 years of experience managing software delivery projects, ideally client-facing, and in the banking industry.
• Working knowledge of agile delivery in practice: sprints, backlogs, estimation, and definitions of ready and done.
• Experience running UAT with enterprise clients and driving formal sign-off.
• Fluency with project management tools such as ClickUp or Jira, including dashboards and reporting.
• A solid grasp of risk management and scope control, with the judgment to push back when needed.
• Enough technical literacy to hold a conversation with engineers about APIs, environments, and releases.
• Excellent written and spoken English.
• A bachelor’s degree in computer science, business, or a related field.

Nice to have

• Delivery experience in fintech, banking, or another regulated industry with formal change control.
• A PMP, PRINCE2, or scrum certification.
• Arabic or French.
• Experience working with hybrid or distributed teams.

Team values

• Honest status reporting, including bad news early.
• Clear documentation and knowledge sharing.
• Respect for the team’s focus and capacity.
• Continuous improvement over blame.
• Client trust built on predictable delivery.