DESCRIPTION

Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!
Amica is searching for talented individuals for our Associate Adjuster role in our countrywide branch offices as part of our Future Leaders Program. As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. An Associate Adjuster class is scheduled for January 2026.
Our Future Leaders Program begins with a paid hands-on training at our headquarters in Rhode Island, followed by personal mentorships and extensive professional growth opportunities.

This position requires relocation to any of our offices.*

• Availability is subject to business needs and location is determined during the training class.

QUALIFICATIONS

• Bachelor’s degree, any major
• Excellent written and verbal communication skills
• Demonstrated customer service experience
• Willingness and ability to relocate across the U.S
• Strong interpersonal and leadership skills
• Ability to identify, analyze and solve problems

PHYSICAL REQUIREMENTS

• Must be able to bend/lift/carry/move up to 35 pounds and adjust and move objects and debris.
• Must be able to remain in a stationary position, often standing or sitting for prolonged periods; move about to accomplish tasks; ascend and descend stairs, ramps and ladders; place yourself in different positions to accomplish tasks invarious environments, including tight, confined and uneven spaces; inspect and fully appraise all physical aspects of the property and building.
• Must possess a valid driver’s license and be able to drive up to four hours per day.
• Must be able to work under all environmental conditions, including low and high temperatures, outdoor elements such as precipitation and wind, noisy environments, hazardous conditions, poor ventilation and small and/or enclosed spaces.

• Conduct thorough investigations of claims, which includes assessing loss sites, performing research and consulting experts.
• Balance investigations of claims with file reporting in your branch office.
• Analyze information and make decisions on claim files.
• Educate customers, vendors and other involved parties throughout the claims process.
• Negotiate with attorneys and other parties to ensure fair and equitable claims settlements.
• Develop positive relationships with customers and other industry professionals.
• Acquire and apply knowledge of legal concepts, medical terminology and home construction.
• Deliver extraordinary customer service at every touchpoint throughout the claims process.