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Job Description :

SKILLS AND ABILITIES

• Detail oriented with excellent follow-up practices, Required
• Strong verbal and written communication skills , Required
• Instills commitment to organizational goals , Required
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Strong mechanical skills , Required
• Effective interpersonal skills Excellent influencing skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team , Required

QUALIFICATIONS

• Bachelor’s Degree, Required
• 1 year or more in customer service with issues resolution experience, Preferred
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required
• Basic understanding of Business Finance, controls and metrics Beginner, Required

ESSENTIAL FUNCTIONS

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

ADDITIONAL RESPONSIBILITIES

• Relocation within the business unit at the conclusion of the training program is required
• Performs other duties as assigned.