Our Management Trainee Programme offers a comprehensive 24-month rotational training across core operational departments in preparation for a future leadership role within the hotel. This rigorous programme is designed to cultivate the next generation of hospitality leaders.

Trainees will undertake rotations through the following critical departments:

• Front Office
• Food & Beverage (F&B) Service
• Housekeeping
• Reservations

REQUIREMENTS:

• Minimum of one year’s demonstrable experience in a hospitality-related position, with a proven track record of excellence in customer service
• Proficiency in Opera Property Management System (PMS) is highly advantageous
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with guests, colleagues, and management
• Advanced proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint
• Demonstrated ability to work collaboratively in a team environment, coupled with a consistently positive and professional demeanour
• Unwavering commitment to flexibility, including the willingness and ability to work rotating shifts, weekends, and public holidays as required by the demands of the hospitality industry

FRONT OFFICE – KEY RESPONSIBILITIES

• Execute guest check-ins and check-outs with utmost precision and professionalism
• Process payments and related documentation with meticulous attention to detail
• Provide exemplary assistance to ensure optimal guest satisfaction
• Manage incoming calls and respond to inquiries with efficiency and accuracy

F&B SERVICE – KEY RESPONSIBILITIES

• Support Supervisors with critical administrative tasks
• Conduct formal guest greetings and seating arrangements
• Assist Team Leaders in order-taking with precision
• Execute food and beverage service with impeccable efficiency
• Ensure prompt clearance of dishes to the stewarding area
• Maintain immaculate cleanliness and a professional ambiance in the restaurant and bar
• Promptly acknowledge and attend to waiting guests

RESERVATIONS – KEY RESPONSIBILITIES

• Ensure meticulous and high-quality data entry, filing, and reporting
• Provide comprehensive and precise information to guests, callers, and hotel staff
• Collaborate effectively with Front Office and other departments to ensure a seamless guest experience
• Rigorously verify that all reservations contain correct and complete information
• Maintain thorough knowledge of local events and attractions to provide accurate recommendations and assistance

HOUSEKEEPING – KEY RESPONSIBILITIES

• Provide crucial support to the Housekeeping Manager in maintaining exceptional standards of cleanliness and service
• Participate in interdepartmental meetings as required, representing the housekeeping department
• Execute assigned duties as delegated by the Housekeeping Manager or Assistant Housekeeper with diligence
• Oversee and coordinate uniform fittings and replacements for new staff
• Assist in stringent inventory control of guestroom and public area supplies, maintaining proper PAR levels
• Demonstrate a comprehensive understanding and strict adherence to all security and emergency procedures
• Actively promote sustainable practices by supporting and implementing environmental initiatives within the hotel