OVERVIEW

At Intuit, we’re driven by the belief that exceptional support is the cornerstone of our customers’ success. As a Manager 2, Customer Supportability within the Intuit Expert Network, you will be instrumental in leading and empowering our Customer Supportability organization dedicated to our valued Intuit Enterprise Suite, mid-market customers. This is a pivotal role where you will manage a team of talented managers, guiding their teams to deliver outstanding technical support and proactive escalation management, ensuring our largest customers maximize the value of their Intuit investment. Your impact will be significant and directly felt by our customers. You will be responsible for the daily operations, coaching, and strategic direction of the Tier 2 support function. By fostering a culture of expertise, efficiency, and customer advocacy, you will ensure our mid-market clients receive timely, effective solutions and a superior support experience. If you are passionate about developing leaders, optimizing support processes for complex enterprise solutions, and championing the needs of our largest customers, we encourage you to explore this opportunity.

Please refer the Job description for details