Main Responsibilities

• Develop and implement the Academic Services strategy and annual operational plan in alignment with HCT's institutional strategy, academic priorities and student experience objectives.
• Lead the continuous improvement and transformation of Academic Services through process standardization, digitalization, service enhancement and adoption of best practices.
• Analyse student, academic and operational data to identify trends, risks, service gaps and resource requirements, and provide evidence-based recommendations to senior management.
• Develop and recommend policies, procedures, service standards and governance frameworks to enhance the quality, consistency, efficiency and compliance of Academic Services.
• Lead strategic and cross-functional initiatives related to student administration, academic records, registration, scheduling, graduation and other academic services.
• Establish effective strategic partnerships with Student Affairs Central Services, academic leadership, faculty and other stakeholders to ensure alignment, integration and consistent delivery of Academic Services.
• Operational Role
• Oversee the end-to-end delivery of Academic Services, including admission, registration, student records, scheduling, examinations, academic documentation and graduation services, ensuring timely, accurate and compliant service delivery.
• Monitor and ensure the accuracy, integrity, confidentiality and completeness of student and academic records and information maintained through relevant systems.
• Oversee the preparation, validation and issuance of academic transcripts, graduation certificates, letters of completion and other official academic documentation.
• Monitor operational performance against agreed KPIs and service standards, review reports and data, and ensure timely resolution of service issues, escalations and operational risks.
• Ensure compliance with HCT policies, academic regulations, procedures and quality requirements, and coordinate audits, reviews and institutional reporting related to Academic Services.
• Oversee the effective allocation of workloads, resources and operational capacity to ensure business continuity and efficient delivery of Academic Services throughout the academic cycle.
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