Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 9,000 families annually.
Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.
Holland Bloorview has won numerous awards including Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

POSITION SUMMARY:

The Manager, Access & Flow is responsible for the day-to-day operations of the Access and Flow team across the inpatient and ambulatory care programs at Holland Bloorview Kids Rehabilitation Hospital (HBKR). As Manager, you will be responsible for the overall coordination and optimization of client access, clinical flow, and bed allocation within HBKR. This role ensures the efficient and effective movement of clients through the hospital system, reduces bottlenecks, improves bed utilization, and enhances client and family care and satisfaction through strategic planning and real-time decision-making. You will develop the annual operating plan, including goals, objectives, and quality improvement initiatives in addition to the leadership and implementation of strategic initiatives specific to the above functions.
Reporting to the Senior Director – Client Flow and Clinical Operational Excellence, the Manager, Client Access and Flow is a key member of the leadership team at Holland Bloorview. The role collaborates – with the Senior Director of Ambulatory Care, Senior Director of Rehabilitation and Complex Continuing Care, Medical Directors of Inpatient and Ambulatory Care, Clinical Operations Managers across the inpatient and ambulatory care platforms, Manager of Ontario Health at Home (OHaH) and clients and families – to advance technology and processes that facilitate exceptional client access towards “Care That’s Agile.” The role will have the following functions reporting to them: Registration, Intake, Scheduling, Clinic Flow Assistants, and Inpatient Clinical Leads, Access and Flow.
If you’re passionate about strategic leadership, operational excellence, and making a meaningful difference every day in pediatric rehabilitation, we invite you to review the information provided below and to submit an application.

QUALIFICATIONS:

• Minimum of two years management or leadership experience in a health care setting required
• Master’s degree in Health Administration / Business Administration / other relevant discipline required
• Previous related work experience in access and flow/patient flow functions is an asset
• Health Professional with relevant college registration (preferred)
• Experience with Lean Six Sigma methodologies, project management, and data analysis in a health care setting (preferred)
• Experience with access and flow/patient flow principles and frameworks (IISE / IHI)
• Well-developed leadership skills with demonstrated initiative and ability to actively mobilize and manage human and material resources within service area
• Demonstrated mental flexibility, sound judgment and use of diplomacy and tact in interactions
• Sound sense of personal accountability and ability to exercise independent discretion
• Must be able to organize and prioritize both at the operational and tactical level, and balance competing priorities
• Ability to analyze complex financial and statistical data (i.e. workload and utilization indicators)
• Effective people management, coaching and mentoring skills including a knowledge of management principles and practices
• Demonstrated excellence in effective communication and in the ability to build and sustain collaborative relationships internally and externally
• Proven commitment to research and quality management activities
• Ability to critically evaluate, monitor and refine outcomes of assigned projects, making recommendations and changes

• Develop and implement strategies to optimize client flow across all inpatient units and ambulatory settings. This includes monitoring client movement, identifying bottlenecks, and ensuring wait list minimization, timely admissions, transfers, and discharges.
• Lead performance improvement initiatives related to client access, bed management, and transitions. Utilize data analysis and evidence-based practices to identify areas for improvement and implement changes that enhance efficiency and client outcomes
• Collaborate with clinical leaders, department managers, and external partners to develop and maintain effective communication and policies for client flow and transitions. Ensure that all stakeholders are informed and aligned with the hospital’s goals and strategies.
• Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators
• Support and inform development of requests, for programs and services, that require centralized intake, scheduling, registration and clinic coordination supports to medical clinics
• Examine and review opportunities for cost effective delivery of services (example: interpretation services) for inpatient and ambulatory care platforms
• Assist with the implementation of new Meditech modules and enhancements (and a key contributor to strategic decision-making pertaining to new technological innovations within the domain of access and flow)
• Responsible for the effective human resource management of multiple employees
• Collaborate with the senior director regarding staffing levels, recruitment and selection, retention, development, progressive discipline and/or termination