• Work Term: Permanent
• Work Language: English
• Hours: 30 to 44 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• Hospitality administration/management, general
• Hotel/motel administration/management
• Hotel, motel, and restaurant management

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Word
• Quick Books
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS Windows
• Google Drive

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Combination of sitting, standing, walking

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Establish work schedules
• Organize and maintain inventory
• Schedule and co-ordinate work on sites
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Requisition or order materials, equipment and supplies
• Prepare and submit reports
• Plan for required documentation and for pre- and post-distribution of documentation (itineraries, evaluations etc.)
• Plan schedules, goals and objectives
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Communicate with other workers to co-ordinate the preparation and completion of work assignments