Manager, Account Executives - REMOTE (anywhere in the US) at Knock

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Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

150000.0

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Communication, Real Estate Experience, Adaptability, Resourcefulness, Accountability, Customer Experience, Team Management, Performance Metrics, Sales Strategy, Process Improvement, Technical Assistance, Cross-Functional Collaboration, Training Development, Problem Solving

Industry

Real Estate

Description

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That’s why the first-of-its-kind Knock Bridge Loan™ was created—to empower homebuyers to ‘buy before they sell’, using equity “tied up” in their existing home while giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across 25 States (and counting). Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Manager, Account Executives - Remote (anywhere in the US) As the Manager, Account Executives, you will lead and oversee the day-to-day performance of a fully remote, top-of-funnel Account Executive (AE) team. Using data, metrics, mentorship, and candid feedback, your goal is to drive consistent achievement of the company plan for lead and loan applications while delivering an exceptional experience for customers and partners. You will serve as the primary point of support for your team, partnering closely with management to communicate team performance, identify challenges and opportunities, and implement new processes that improve results. This role requires a hands-on leader who can balance coaching, accountability, and execution in a fast-paced environment. What You’ll Do: Team Leadership, Coaching & Development Lead, mentor, and inspire a team of Account Executives—including newly trained AEs—to achieve company goals for leads and applications Provide clear direction, coaching, and accountability through weekly 1:1s, pipeline reviews, and both positive and developmental performance feedback Serve as the primary point of support and escalation for Account Executives, stepping in directly across channels as needed Foster confidence, engagement, and accountability so AEs feel equipped to support customers, partners, and internal stakeholders Define, implement, and continuously improve AE training processes, best practices, and standardized ramping programs Ensure adherence to Knock policies, procedures, and team expectations Build and maintain strong subject matter expertise across the team on Knock’s products, value proposition, and workflows Forecasting, Metrics & Accountability Monitor and manage key performance metrics daily, weekly, and monthly to ensure SLAs, conversion targets, and goals are consistently met through all channels Conduct weekly pipeline and forecast reviews with every AE to: Measure performance against minimum expectations Evaluate pipeline health Identify variances versus forecast and define clear action plans to “get to the pin” Hold AEs accountable to commitments, activities, and outcomes Drive pattern recognition across the team to identify what is working, what is not, and how to replicate success Track and analyze recurring issues and trends; partner with leadership to identify gaps and develop scalable solutions Drive conversion of leads from customers and agents Product & Partner Expertise Leverage your deep knowledge of Knock products to support AEs in growing B2B2C partnerships and converting prospects to leads and leads to applications Educate the team to confidently engage lenders, real estate agents, and borrowers on how the Knock Bridge Loan works and the value proposition Answer and resolve lender, agent, and borrower questions; overcome objections and/or route issues to the appropriate internal partners Troubleshoot and provide technical assistance, communicating clearly internally and following up with clients as needed Manage all communication channels in alignment with established SLAs while consistently delivering a high-quality, positive customer experience Cross-Functional Collaboration & Process Improvement Act as the primary liaison between the AE team and other Sales, Operations, and cross-functional partners to drive organizational alignment. Proactively identify and implement improvement opportunities, including serving as Business Owner for product-driven solutions. Support hiring, training, and managing of new Account Executives in partnership with leadership and People teams. Participate in or lead ad hoc projects and other duties as assigned. What You’ll Bring: Leadership: A team player and natural leader who is passionate about developing, mentoring, and coaching others. Highly organized with the ability to manage multiple priorities and projects simultaneously. Strong written and verbal communication skills, with the ability to communicate effectively both internally and externally with clients and agents. Real estate or mortgage industry experience is strongly preferred. Adaptability and sound judgment, with the ability to balance business needs and individual team needs. Resourcefulness, decisiveness, and accountability, with a strong sense of ownership over the customer experience. Outstanding work ethic with a proven ability to perform under pressure, meet deadlines, and successfully manage multiple priorities at once. Commitment to maintaining clear, consistent communication with your team and leadership. A belief in creating diverse, equitable, and inclusive practices that align with Knock’s values of impact, learning, putting people first, openness, and courage. Proven success working 100% remote with a distributed, national team. Education: High school diploma or equivalent experience Experience: Minimum of 5 years of relevant customer service, sales, or customer success experience Minimum of 2 years in a lead or manager role. We encourage you to apply even if you don’t meet every listed qualification. We value potential, growth mindset, and diverse experiences. 🖥️ Physical Requirements Set up and constantly operate a computer. Communicate and exchange accurate information to others via telephone or internet video applications. Must be able to travel, including overnight travel at least 4 times per year Must be able to lift, carry and push up to 20 lbs. 💵 Compensation and Benefits The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position is: $120,000.00 - $150,000.00 USD. This role is also eligible for a monthly bonus based on achievement of plan metrics. This job posting will expire on December 26, 2025. 💼 Offer & Employment Terms The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. ❓Why Knock 💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families. 🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach. 💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values. 🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs. 🎉 Enjoying Life & Making an Impact 🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment 🧘 Flexible Paid Time Off for full time employees 👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent 🎓 One thousand annually for professional development 🛡️ Life, AD&D and Disability insurance for full time employees 💰 401K (noncontributory by Knock) for all employees 💪 $75 monthly allowance for health & wellness 🏢 Up to $400 monthly for a co-working space for eligible employees 📶 $100 monthly allowance for home internet, mobile phone or other communication devices 🤝 $2,500 referral bonus for eligible employees ⚖️ Equal Opportunity Employer Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 🛑 Internal Applicants If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. 🌎 Remote Culture & Company Mission We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 📬 Recruiter Policy Please no recruitment firm or agency inquiries — you will not receive a reply from us. 📎 Application Tip PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote

Responsibilities

The Manager, Account Executives will lead a remote team of Account Executives, focusing on achieving company goals for leads and loan applications. This role involves mentoring, performance monitoring, and implementing processes to enhance team effectiveness.