This role will compensate between $85,000-150,000
The Account Manager is responsible for managing and strengthening relationships with winery, distributor, and retail clients. Serving as a primary point of contact, this role aligns client needs with warehouse and transportation teams, proactively monitors performance, resolves service challenges, and collaborates cross-functionally to drive continuous improvement. The Account Manager identifies opportunities for business growth, leads quarterly business reviews, and champions customer-centric initiatives. The ideal candidate has experience in contract logistics and wine distribution, strong commercial acumen, and excellent communication skills, with the ability to navigate complex client relationships. They will also work to enhance service offerings while maintaining a deep understanding of industry regulations and best practices.

JOB DESCRIPTION

The Account Manager will guarantee the prosperity of the designated business connection, both from a commercial and relational standpoint. This entails achieving excellent outcomes in Customer Experience (NPS) and Retention (renewal rate), specifically. The Account Manager serves as a vital link between customers, operational teams, and the broader DHL Supply Chain business, fostering cohesion and synergy.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors Degree or equivalent industry 4 years experience, required
• Contract Logistics background/experience, preferred
• Leadership skills and experience, especially in matrix environments, preferred
• 5+ years Commercial acumen and experience in a client-facing role, required
• Exceptional communication, facilitation and presentation skills at all levels, required
• Operational, Solution Design, and/or Consulting experience that involves facing customers, preferred
  Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
  Our Organization is an equal opportunity employer.
  Brand: DHL
  Address: 5341 Industrial Way Benicia, CA - 94510
  Property Description: 5337 - Benicia CA WERC
  Property Number: 533

• Directs Customer Centricity Agenda (CXM, Meeting frequency, QBPs) and serves as the primary advocate for the customer’s perspective.
• Engages in any potential Net Growth initiatives and transfers to Business Development.
• Establishes a wide-ranging network within the customer’s organization and advocates for the value we have provided.
• As appropriate, collaborates with Marketing to enhance our visibility and reputation.
• Strategically aligns customer needs with operational objectives by facilitating mutually beneficial solutions; adeptly resolves conflicts.
• Monitors operational performance and proactively intervenes when customer satisfaction is at stake, readily engaging in problem-solving; maintains effective communication channels and escalates issues decisively, when necessary, as an Account Manager.
• Facilitates interaction between DSC internal parties (e.g. Ops, IT, OE, etc.) to complement the operational Continuous Improvement agenda.
• Introduces innovation, products, and capabilities to customers, fostering their commitment and encouraging (co-)investment.
• Assumes responsibility for the development and execution of the account plan, fostering collaboration among the account team.
• Schedules, prepares, and facilitates regular, forward-looking leadership meetings with customer (e.g., QBR/QBP) .
• Initiates, owns and sees through joint initiatives.
• Serves as the primary contact for the customer.