Manager, Account Management Performance at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Data analysis, Project management, Performance management, Microsoft Excel, Microsoft PowerPoint, Communication skills, Analytical skills, Problem-solving, Strategic planning, Stakeholder management, Commercial acumen, Process improvement, Attention to detail, Adaptability

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are looking for a Manager, Account Management Performance to be based in Bangsar South, KL. This role will be reporting to the Lead, Account Management Performance in the Commercial department. The department generally is responsible for Managing relationships with key partners Achieving key commercial KPI’s Responsibilities include, but are not limited to: Project management: end to end ownership of all projects that involve the AM team Performance management: ensuring commercial OKR’s and AM team KPI’s are achieved, with the expectation of deep diving whenever possible to optimize performance Analytics: analyze data sets to diagnose issues, propose solutions, and improve overall commercial performance Presentations: capable of crafting decks that tell stories guided by data Oversee AM administration: Lead and manage administrative tasks related to the AM team, e,g, AM SOP development, target setting, & account rebalancing. Strong collaborative skills to work cross-functionally with Account Managers and stakeholders to understand and enhance operational processes. Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile. Excellent communication skills with a proactive approach to problem-solving and continuous improvement. Qualifications Key/Core Competencies: Intermediate proficiency in SQL, Analytical and data-driven approach to identify areas for improvement Strong analytical skills, ability to manage multiple work streams in parallel, manage own time and priorities Requirements: Bachelor's Degree in either Business Management and Administration, Economics, Mathematics, and Management or equivalent. Minimum 3 years experience in e-commerce or consultancy is preferred. High proficiency with Microsoft Excel and PowerPoint skills is a must People management experience will be advantageous Highly organized with an extreme attention to detail Adaptability and flexibility to change Positive and proactive attitude Additional Information What we offer: A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017. In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 16 markets in both regions.

Responsibilities

The manager will oversee end-to-end project management and ensure commercial OKRs and team KPIs are achieved through data-driven performance analysis. They are also responsible for managing administrative tasks, such as SOP development and account rebalancing, while collaborating cross-functionally to enhance operational processes.