ABOUT WORKING AT COMMERCE
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn’t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Strong knowledge of the of commercial card products, dispute processes, and account services- including Reg Z and Reg E compliance – along with knowledge of best practices
- Proven ability to communicate critical information clearly and effectively across all levels, including senior management and branch networks
- Ability to identify efficiencies, streamlining workflows, and driving continuous improvement
- Strong knowledge of industry regulations and third-party platforms used in dispute management
- Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
- Ability to drive results and balance management of organizational risk and meeting goals of the business
- Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
- Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook, comfortable with case management systems and reporting tools
EDUCATION & EXPERIENCE
- Bachelor’s degree in Business Administration, Finance, or a related field or equivalent combination of education and experience required
- 6+ years financial services, operations, or account servicing preferred experience required
- 3+ years leadership/supervisory experience in a fast-paced, customer focused environment required Experience working with regulatory frameworks such as Reg Z and Reg E preferred
Hybrid Schedule: In office 2 days per week
*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Account Services - Card Support job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $80,000 to $94,500 annually.
LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106
Time Type:
Full tim
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