Manager, Accounts & Client Success at TORONTO INTERNATIONAL FILM FESTIVAL

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

81000.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Success, Strategic Planning, Project Management, Client Service, Revenue Maximization, Renewal Targets, Upsell Targets, Proposal Development, Campaign Integration, Onboarding, Brand Guidelines, Forecasting, Budget Management, Stakeholder Management, Festival Support

Industry

Movies;Videos;and Sound

Description

MANAGER, ACCOUNTS AND CLIENT SUCCESS Full-Time Corporate Partnerships TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: MANAGER, ACCOUNTS AND CLIENT SUCCESS Reporting to Sr. Manager, Partnerships, Accounts and Client Success RESPONSIBILITIES: Account Management * Strategic planning and day-to-day oversight & project management of corporate partner accounts to maximize revenue and ensure financial sustainability. * Fulfill all terms of partnership agreements while delivering the highest level of client service. * Manage timelines, deliverables, and ensure all program elements meet client objectives and brand standards. * Achieve renewal and upsell targets annually by identifying and presenting new partnership opportunities that add value for TIFF and partners. * Provide regular updates, action plans, and post-program analysis, including mid- and end-program reviews and Festival post-mortems. * Proactively identify challenges and develop effective solutions to ensure project success. * Support the Senior Manager in managing high-level corporate partner accounts. Client & Internal Collaboration * Work closely with Head of Business Development & Partnerships, Senior Director, Senior Managers & client agencies to develop proposals and integrated campaigns. * Collaborate with the Partnerships New Business team to ensure smooth onboarding and consistent service for new partners. * Work closely with marketing, creative, events, and production teams to align campaign assets and experiences with brand guidelines. * Support organic client growth by identifying incremental business opportunities. * Act as the Partnerships team representative/liaison to other TIFF departments to enhance and execute cross-departmental revenue streams Administrative & Festival Support * Assist with business development initiatives, proposals, and presentations. * Maintain accurate documentation, including contracts, budgets, invoicing, forecasts, reports, and surveys. * Manage multiple priorities across accounts and internal stakeholders. * Provide on-site partner support during the Festival and year-round events to ensure seamless execution and positive partner experiences. * Complete administrative and reporting duties as required JOB GRADE & SALARY: * 3 * $60,000 - $81,000 TARGET CONTRACT DATES: * April 1, – January 29, 2027 WORK LOCATION: * Office Location: 350 King Street West, Toronto, ON M5V 3X5 * Weekly in-office requirements: * Minimum 2 days (November to April) * Minimum 3 days (May to October) * Festival Office Requirements: Full-time during Festival MINIMUM REQUIREMENTS: * 9:00 a.m.–5:00 p.m., Monday through Friday * Flexibility (hybrid, evenings/weekends during events) * Overtime hours expectations during peak periods (e.g., Festival season) HOW TO SUBMIT & APPLICATION DEADLINE: * All applications must be submitted online through TIFF’s Career Centre [https://workforcenow.adp.com/jobs/apply/posting.html?client=TIFF3270&ccId=19000101_000001&type=MP⟨=en_CA]. * Please upload your cover letter and resumé as PDF(s), before the deadline of March 25th, 2025 CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract. TIFF may use artificial intelligence to screen, assess or select applicants for this position. Please send any questions via e-mail only to careers@tiff.net [careers@tiff.net]. TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net [careers@tiff.net]. We strive to provide reasonable accommodations whenever requested.

Responsibilities

This role involves the strategic planning and day-to-day oversight of corporate partner accounts to maximize revenue and ensure financial sustainability by fulfilling agreement terms and delivering high-level client service. The manager will also collaborate closely with internal teams and external agencies to develop proposals, manage campaign execution, and support organic client growth.