Manager - Accounts Receivable - Global Service Centre at We One

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable Processes, Accounting Principles, Financial Reporting, ERP & Accounting Systems, Internal Controls & Compliance, Data Analysis & Tools, Supplier Onboarding & Maintenance, Supplier Communication, Invoice Support, 3 Way Matching Support, Compliance & Documentation, Issue Resolution & Escalation, Operational Excellence, Stakeholder Management, Continuous Improvement, Change Leadership

Industry

Professional Services

Description

About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. About DP World Global Service Centre DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Designation: Manager – Accounts Receivable Base Location: Navi Mumbai Reporting to: GSC Functional Leader Shift Timing: Australian Shift timing Role Purpose: Lead end‑to‑end service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following: Operational excellence SLA adherence Stakeholder satisfaction Risk & compliance Continuous improvement People leadership -Enabling Team Leads and SMEs to execute and optimize the work. Key Responsibilities: Technical Knowledge Accounts Receivable Processes: Billing, invoicing, cash application, credit memos, refunds, and dispute resolution Accounting Principles: GAAP/IFRS basics, revenue recognition, accruals, bad debt provisions Financial Reporting: AR aging reports, DSO (Days Sales Outstanding), reconciliation of AR subledger to GL ERP & Accounting Systems: SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems Internal Controls & Compliance: SOX controls, audit support, documentation standards Data Analysis & Tools: Advanced Excel (pivot tables, VLOOKUP/XLOOKUP), AR dashboards, KPIs Supplier Onboarding & Maintenance: Vendor registration, KYC/tax documentation, bank detail setup, master data updates Supplier Communication: Responding to supplier queries on POs, deliveries, invoices, and payments Invoice Support: Invoice submission guidance, validation, and issue resolution (price/quantity/tax mismatches) 3 Way Matching Support: Coordination between PO, goods receipt, and invoice discrepancies Compliance & Documentation: Adherence to procurement policies, audit support, document retention Issue Resolution & Escalation: Root cause analysis for blocked invoices and supplier disputes 2) Service Delivery & Operations Control Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS) Own daily/weekly production plan, capacity, and throughput across all teams in scope Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work Govern end‑to‑end process health: input quality, processing controls, output delivery, feedback loops Approve exceptions and non‑standard handling with documented rationale 3) People Leadership & Capability Build a high‑performing team culture; coach Team Leads on planning, feedback, and performance Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans Define role expectations and career pathways; drive Individual Career Development Plans (IDP’s), training, and certification (as necessary) for TLs & SMEs Manage performance cycles, lead PIP/recognition, succession planning for critical roles 4) Performance Management & Analytics Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA) Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans 5) Stakeholder Management & Customer Experience Act as single point of accountability for business stakeholders, align on SLAs, demand, and change Run structured governance forums (MBR/QBR); manage cross‑functional dependencies and comms Capture VoC/NPS; ensure actioned feedback and transparent status updates 6) Process Excellence & Continuous Improvement Understand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs Prioritize opportunities, remove roadblocks, track benefits realization Ensure robust knowledge management: SOP currency, version control, handbooks, job aids 7) Risk, Controls & Compliance Ensure policy adherence, regulatory compliance, data privacy, and internal controls Run risk registers and control testing cadence, close audit actions on time Define escalation paths, segregation of duties (SoD), and exception approval limits 8) Technology, Automation & Transformation Govern change management (UAT, training, hyper care) track stabilization metrics Partner with IT on application/platform performance, access controls, and incident management 9) Governance & Escalation Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence 10) Transition, Migration & Scaling (Applicable based on Operating Model) Lead transitions (from functions) with structured TOM, due diligence, and cutover plans Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness Scale capacity and standardize global templates; manage demand/surge plans Key Competencies & Behaviours: Core Competencies Experience in managing finance functions like AR, Procurement / Supplier Support. Operational Excellence, Data‑driven Decision Making, Stakeholder Management Excellent communication skills Coaching & Performance Management, Change Leadership, Risk & Compliance Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow) Behaviours Ownership: Owns end outcomes and not just tasks. Collaboration: Aligns withing team and across functions in GSC Empathy: Balances productivity with well‑being and fairness Agility: Responds to demand/surge, implements changes quickly Integrity & Stewardship: Transparent in decisions, maintains controls DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Responsibilities

The Manager - Accounts Receivable is responsible for leading end-to-end service delivery in the Shared Service Centre, ensuring operational excellence, stakeholder satisfaction, and compliance. This role involves managing a high-performing team and driving continuous improvement initiatives.