Job description

You will be responsible for all claims management across all SIXT corporate countries. As an experienced leader, you will manage a team of approximately 15 colleagues at our Rostock and Berlin locations, ensuring professional processes, strategic partnerships, and sustainable customer relationships. You will manage escalations, coordinate external service providers, and continuously develop your team, with a clear focus on solution-oriented thinking and entrepreneurial thinking.

YOUR ROLE AT SIXT

• You are responsible for the complete coverage of all corporate countries in claims management and ensure professional, efficient processing.
• You coordinate the collaboration with service providers and debt collection agencies and continuously optimize the processes and results of these partnerships.
• You will handle escalations and manage strategically important clients, without operational customer contact in day-to-day business, but with a clear focus on solution orientation and customer retention.
• You develop customer retention strategies and ensure that inquiries are handled professionally and in a solution-oriented manner.
• You lead your team of approximately 15 colleagues, foster individual strengths, and create an environment in which your colleagues can grow.
• You represent your point of view clearly and convincingly, while at the same time demonstrating a genuine understanding of the customer's perspective.

YOUR SKILLS COUNT

• Receivables Management  You bring several years of experience in receivables management, ideally in the claims sector or an insurance-like environment (e.g. claims management)
• Claims Expertise:  You possess in-depth expertise in the field of claims or comparable regulatory or financial contexts.
• Commercial profile:  You have a commercial profile with demonstrable customer experience.
• Leadership experience:  You bring at least 3 years of leadership experience, preferably in a similarly structured role.
• Technical understanding:  You are able to quickly familiarize yourself with new tools and systems and show interest in AI and the possibilities it offers for unlocking optimization potential.
• Strong communication and stakeholder management skills:  You impress with outstanding communication skills, both written and verbal, internally and externally. You manage stakeholders confidently, even at the C-level.
• Solution-oriented:  You maintain a clear course even in difficult situations and show empathy for customer perspectives while simultaneously demonstrating assertiveness.
• Language skills:  You speak German and English fluently; both languages ​​are mandatory.