Manager - Administration at Apollo Hospitals

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Statutory Compliance, Facility Management, Patient Service Management, Vendor Management, Regulatory Licensing, Logistics Coordination, Housekeeping Management, Hospital Operations, Conflict Resolution, Billing Verification, Interdepartmental Coordination, Security Liaison

Industry

Hospitals and Health Care

Description

Role Overview Manager is responsible for overseeing statutory compliance, facility coordination, patient service management, and interdepartmental operations to ensure smooth and efficient hospital functioning. Key Responsibilities 1. Regulatory Compliance & Licensing Manage end-to-end licensing, renewals, and compliance submissions for the following statutory requirements: * Atomic Energy Regulatory Board (AERB) * Thermoluminescent Dosimeter (TLD) batch compliance * Nursing Home License * Medical Termination of Pregnancy (MTP) License * Biomedical Waste Management Authorization * Hazardous Waste Management Compliance * Ambulance Registration * Blood Storage License * Food and Drug Administration (FDA) License * Food Safety and Standards Authority of India (FSSAI) License * Fire Safety Certification * Lift (Elevator) License * Electrical Compliance * Diesel Generator (DG) Compliance * Consent to Operate (CTO) * Legal Metrology Department (LMD) Compliance * Indian Performing Rights Society (IPRS) – Public Performance License * Pre-Conception and Pre-Natal Diagnostic Techniques (PCPNDT) Registration 2. Transport & Logistics Coordination * Arrange transportation for visitors from various units to Pune facilities. * Coordinate hotel bookings for visiting personnel. * Liaise with management to finalize vendor contracts for transportation and accommodation services. 3. Food & Beverage (F&B) Operations * Coordinate with the F&B department for manpower planning and deployment. * Conduct daily rounds of kitchen and cafeteria areas. * Identify operational issues and ensure timely resolution through coordination with relevant teams. 4. Housekeeping (HK) Management * Oversee housekeeping manpower allocation and area coverage. * Conduct daily inspections to monitor cleanliness and hygiene standards. * Report discrepancies and ensure corrective actions are implemented promptly. 5. Vendor Billing & Payments * Verify monthly bills for F&B and housekeeping services. * Ensure accurate processing and submission for payment in a timely manner. 6. In-Patient (IP) Discharge Coordination * Coordinate with IP floor teams regarding planned and unplanned discharges. * Work closely with IP coordinators to expedite the discharge process and improve patient flow. 7. Patient Issue Resolution * Address and resolve patient concerns on the floors on behalf of the operations department. * Ensure all issues are handled professionally and resolved amicably. 8. Out-Patient Department (OPD) Coordination * Conduct OPD rounds regularly. * Understand doctors’ requirements in the OPD area and facilitate prompt resolution. 9. Security & External Coordination * Liaise with the security team to address and resolve security-related concerns. * Represent the hospital at police stations, if required, to handle security or legal matters. 10. Patient Experience & Floor Management * Conduct daily rounds of IP floors to interact with patients. * Identify concerns proactively and ensure timely resolution to enhance patient satisfaction. 11. International Patient Support * Coordinate with operations and marketing teams for: * Form C processing * Currency conversion requirements for international patients

Responsibilities

Oversee statutory compliance, licensing, and facility operations to ensure smooth hospital functioning. Manage patient services, housekeeping, food and beverage operations, and interdepartmental coordination.