Manager, Administration Services

at  Doane Grant Thornton

WHO WE ARE

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

• Lead a team of Administrative Professionals within the Specialty Tax (SPT) Business Unit to ensure overall quality, consistency and efficiency of administrative support services provided to the Business Unit, to meet the high standards of client service
• Coach and develop coachees within the SPT Administrative Services team, by providing and overseeing ongoing confidence-building feedback, both verbal and written, conducting regular one-on-one meetings, and addressing performance goals and concerns
• Assign, distribute, and delegate tasks, ensuring job responsibilities are evenly allocated among team members. Oversee the completion of these tasks to ensure maximum efficiency within the office environment
• Oversee the vacation and work schedules of the Administrative Services team to ensure uninterrupted business operations
• Lead recruiting, onboarding, and departures of team members with the support of Regional Manager, P&C and Talent Attraction
• Ensure the effective delivery and efficiency of the team’s training programs, oversee the training of new Administrative Colleauges joining the firm
• Deliver insights, feedback, and trends related to Administrative Colleagues and processes within the SPT Business Unit to the Regional Manager and Managing Partner. Assist with initiatives and strategies to achieve the firm’s objectives
• Review and document existing processes within the business unit, support the creation and implementation of Best Practices and Firm-Wide initiatives
• Collaborate with Partners and the other Internal Client Services (ICS) colleagues to improve the internal and external client experience
• Provide support to the Specialty Tax Management Committee, Service Line Leaders, and/or Managing Partner as required
• Additional duties as assigned