Manager-Advanced Technical Support-PP at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Product Installation, Root Cause Analysis, Knowledgebase Management, Technical Training, Onsite Intervention, Power Products, Power Systems, Communication, Data Analytical Approach, Problem Solving, Electrical Engineering, Electronic Engineering, Instrumentation Engineering, Customer Service

Industry

Automation Machinery Manufacturing

Description

Join our dynamic team as a Technical Customer Service Professional and be the voice of excellence in our Contact Center! We're looking for a tech-savvy problem solver who's passionate about delivering exceptional customer experiences through technical support and product expertise. Key Responsibilities: End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe. Understand, evaluate, and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer. Creating and managing knowledgebase on validated solutions in SE repository Prepare and provide technical trainings to different stakeholders , Primary Technical Teams & End Customers Onsite intervention for solving critical issues. TEX Validation Executing POC’s along with Sales & Marketing Team. Root Cause Analysis preparation for issues reported. Enhancing knowledgebase of SE with Text & Video Faq’s Core Competencies: Bachelor degree in Electrical/Electronic/Instrumentation Engineering Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel .. etc) Power System Products- VCB, AIS, GIS, Transformer, MV Panel, Vacuum contactor, Dry type and OLTC transformer, power and distribution Understanding of EMC, Groundings, Power System network will be an advantage Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage. Excellent communication skills (Oral & Written) and ability to interact with global customers. Excellent problem solving and data analytical approach. Excellent team player. What's in it for me?: Comprehensive professional development and product training programs Opportunity to work with cutting-edge products and technologies Collaborative team environment focused on continuous learning and growth Career advancement opportunities within a supportive organization Engaging work culture that values innovation and customer success Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

The role involves end-to-end resolution of technical requests from customers regarding pre-sales and post-sales support, including troubleshooting, application assistance, and handling technical complaints within a fixed timeframe. Key duties also include reproducing technical queries in a lab to find root causes, creating knowledge base articles, providing technical training, and executing Proof of Concepts (POCs).