Manager - Aftersales (Branch) at Al Ghurair Construction

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Manpower planning, Customer retention, Workshop management, Performance management, Technical diagnostics, Supply chain management, Warranty management, Strategic planning, Team engagement, Process compliance, Automotive engineering, KPI monitoring, Parts inventory management, Customer service, Workflow optimization

Industry

Holding Companies

Description

Strategic - Manpower planning and team engagement and retention - Ensure the customer journey is managed efficiently and ownership with built in KPI tangible for performance monitoring. - Ensure transparency in all customer transactions - Resolve customer complaints and ensure high customer retention - Ensure workflow levels are adequate to achieve targets (B2B and B2G) Operational - Achieve set labour & parts targets - Maximize workshop productivity, efficiency & utilization - Regularly monitor service orders (WIP) and ensure timely billing - Efficient workshop planning - Manage the Fix First Time Policy People Management * Recruitment * Training * Engagement * Performance management * Complex situations Product Improvement - Compliance to workshop SOP and policies - Manage the manufacturer book time policy. Parts ordering and technical bulletins Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy. Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’ Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures. Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people. Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.

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Responsibilities

The manager is responsible for overseeing workshop operations, including manpower planning, productivity, and ensuring high levels of customer satisfaction and retention. They will also manage the parts supply chain, warranty claims, and ensure compliance with manufacturer standards and company policies.