Manager - Allied Health Business Operations at Wesley Mission Queensland

Sinnamon Park, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Business Development, Program Management, Financial Stewardship, Stakeholder Management, Quality Improvement, Risk Management, Change Management, Project Management, Budget Management, Performance Reporting, Strategic Planning, Customer Relationship Management, Clinical Operations, Resource Scheduling, Leadership

Industry

Non-profit Organization Management

Description

Your Role as Manager - Allied Health Business Operations This role is responsible for working across Allied Health and Mental Health Services in the delivery of the operational business plan for the services. You will work closely with the Manager – Allied Health Clinical Operations and would oversee the Allied Health Administration Team. In this role you will drive the introduction, business development and program management of a new Therapeutic Services fee for service stream and supporting the reflective practice fee for service offering. You will partner with service leaders to ensure systems, processes and mechanisms support effective service delivery in line with funding agreements and contracts. You will drive the growth of quality improvement activities to create a learning environment that drives a high-performance culture. You’ll deliver this role by: Lead the operation support and administration team to achieve overall quality and sustainability targets and service delivery activities across the services including finances, people, care services and capital. Take responsibility for the development, implementation and ongoing management of Therapeutic Services and Reflective Practice services teams. Exercise responsibility for funding contracts and agreements across Allied Health and Mental Health Services. Ensure a customer centric approach is followed in all decisions and continuously strive to improve services to both internal and external customers to meet and exceed customer expectations. This includes actively identifying continuous improvement opportunities and delivering and embedding change activities across your teams. Lead and optimise business operations to ensure they are effective, efficient and scalable, with a strong focus on continuous improvement. Review, recommend and implement best-practice approaches across communications, customer intake and service scheduling to enhance service delivery and client experience. Development and management allocated budget and monitor financial metrics to drive stewardship and financial sustainability. This includes ensuring corrective actions are implemented to manage budget variances, and service delivery is operating in line with budgetary targets. Work with the Manager – Allied Health Clinical Operations and service leaders to ensure that service delivery across Allied Health is aligned with funding contracts, client needs and billable hours. Work with internal and external stakeholders to identify, acquire and maintain new funding streams across the portfolio, and deliver projects ensuring that service delivery is supported by funding. Remain informed of industry trends, market conditions and competitor activities and implement solution-based approaches to determine pricing and promotional activities and ensure services meet the ongoing needs of the community. Develop, acquire and maintain positive internal and external stakeholder relationships including with external brokers. Collaborate with other directorates within WMQ to ensure an integrated services model for our customers, including across Aged Care and Disability Services. Recruit, develop, lead and manage your teams to ensure a high-performance culture, ensuring performance contributes to strategic priorities and operational needs. Ensure your teams are motivated, engaged and working in a safe manner. Ensure service-level Key Performance Indicators for yourself and your teams are met. What We’re Looking For Minimum 5 years’ experience in an allied health operations management position Tertiary qualifications in Allied Health, Business, Health Administration or other relevant field. In-depth knowledge of funding models, customer focussed care and efficient allied health model Leadership capability including influencing of key stakeholders – internal and external to assist business growth in key identified areas Demonstrated expertise in quality, risk management and continuous improvement processes. Demonstrated expertise in operational planning and execution, business intelligence and performance reporting framework, quality and risk management, project management and change management. Sound ability to develop and implement operational plans to deliver strategy and key initiatives Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Apply Now! Be part of something meaningful - Click Apply today! Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Lead the operational business plan and administration for Allied Health and Mental Health services, focusing on the growth of Therapeutic Services and Reflective Practice streams. Manage budgets, funding contracts, and stakeholder relationships to ensure efficient, scalable, and customer-centric service delivery.