Manager at Altitude Trampoline Park

Oswego, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Recruitment, Training, Sales Management, Guest Services, Conflict Resolution, Budget Management, Communication, Time Management, Food Safety, Alcohol Certification, CPR Certification, Operational Management, Staff Retention, Community Engagement, Safety Compliance

Industry

Entertainment Providers

Description

KEY RESPONSIBILITIES General • Work with and support the General Manager; assume GM responsibilities in their absence • Coach and develop a large and diverse team through clear written and verbal communication • Manage all facets of the operation • Handle guest's questions and concerns professionally and courteously • Establish and uphold Altitude standards and compliance • Oversee Altitude's defined processes around inventory and reporting responsibilities • Track all spending and ensure it is accounted for and in accordance with the park's policies • Develop the team by establishing profitability goals and rewarding positive behavior People • Recruit and hire talent • Set and hold expectations of accountability with team, upholding brand standards • Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences • Create a work environment that promotes staff retention levels • Maintaining a comfortable work environment and recognizing the importance of conflict resolution • Assure staffing levels meet business needs, while taking into account team member well-being • Maintain positive guest experience by using our SMILES philosophy • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities Sales • Execute sales and marketing plans in collaboration with General Manager • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations • Maintaining positive community relationships and participating in local events • Promote membership sales • Draft, communicate, track and hold departments accountable for individual goals Guest Services • Create an on-brand Altitude guest experience through superior operations • Oversee cleanliness of park and responsible for audit/inspections • Ensures compliance with all policies, standards and procedures • Maintains high visibility in guest areas during peak times • Walk through the park & check for cleanliness, maintenance of attractions and signage • Seek out guest feedback and use for management and hourly team development • Follow safety and incident reporting guidelines QUALIFICATIONS AND SKILLS • 2+ years of experience managing a team in an entertainment or food and beverage environment • Food safety or alcohol certification required • CPR/First Aid certification a plus • Strong leadership qualities including organization and time management • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth • Workdays, nights, weekends, and holidays as required • Operate in a fast-paced environment with constant distractions • Lift and carry over 50 pounds regularly • Achieve budgeted financial results in areas of responsibility • Act as a mentor and lead by strong example • Maintain a professional image Background check will be required before hiring

Responsibilities

The Manager will support the General Manager and oversee all facets of the operation, ensuring compliance with standards and managing guest services. They will also be responsible for coaching and developing a diverse team while executing sales and marketing plans.