Manager (Analysis and Insights), Digital & Data at Mandai Wildlife Group

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Actionable Insights, Customer Data Platform, Web Analytics, App Analytics, Paid Media Analysis, Data Warehouse, Stakeholder Management, Data Champion, AI/ML, Revenue Generation, Customer Delight, PowerBI, Communication Skills, Teamwork, Adaptability

Industry

Travel Arrangements

Description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties and Responsibilities: · Leverage data to drive the larger commercial team’s performance goals tied to incremental revenue generation and customer delight. · Transform and Analyse data from various digital sources and dashboards (Customer Data Platform, Web/App analytics tool, Paid Media, Data Warehouse) to generate actionable insights aligned with stakeholders and data owners. · Follow-up with stakeholders on the results to ensure insights are used and learnings are consolidated across time. Work towards being the ‘data champion’ and ‘go-to-person’ for insights. · Proactively look for new innovative ways to better understand our customers’ needs and behaviours to drive actionable insights. · Proactively adopt Data Science (AI/ML) to fine-tune analysis models to improve revenue, retention and media investment efficiency. · Other relevant duties as assigned. Job Requirements: · Degree in Business Management, Information Technology, Computer Science, Data Analytics or the equivalent. · At least 5 years of experience as a hands-on data analyst with a demonstrable record of driving growth via actionable data insights. · Well versed in industry-standard Digital analytics data definitions (Web/App/Paid Media). · Have used advanced analytics techniques and models (AI/ML) to drive business decisions and impact. · Prior experience in website/app analytics implementation/analysis and PowerBI would be an advantage. Personal Qualities · Work around challenges/roadblocks instead of focusing on them. · Strong communication skills to convey ideas, challenges and solutions addressing both technical and non-technical audiences. · Willing to learn and adapt to various working styles. · Demonstrated ability to effectively work in teams and collaborate towards common goals.

Responsibilities

The role involves transforming and analyzing data from various digital sources to generate actionable insights that drive commercial team performance goals related to revenue and customer satisfaction. This person will also champion data usage, consolidate learnings, and proactively seek innovative ways to understand customer behavior using advanced analytics.