CUSTOMER EXPERIENCE

• Proactively identify opportunities in the data to drive exceptional client experiences and surface areas which detract from the overall experience with recommendations to solve
• Employ a customer-first mindset in the establishment of all new data and analytics processes ensuring a great customer experience

KNOWLEDGE & SKILLS

• The successful candidate will hold a university degree in an analytical discipline such as Statistics, Mathematics, Economics, Operations Research or Engineering, with experience in database marketing analytics, preferably in credit cards, retail and commercial banking.
• A demonstrated passion for bringing advanced analytics to inform marketing decisions through past results driven experience.
• Expert knowledge of SAS, SQL or equivalent and familiarity working in a FICO environment as well as analytical research and experience working with large datasets.
• Skilled Knowledge: Analytical Thinking; Data Mining; Data Modeling; Problem Solving.
• Strong communication, interpersonal, and team building skills.
• Ability to clearly communicate results of analysis and models to both sophisticated technical experts and to diverse business partners.
• Flexibility and resourcefulness to interface and collaborate with internal and external groups.
• Technical experience working in analytical software, and business software (PowerBI, Excel, PowerPoint, Word)
• Python skill is an asset
• Machine learning experience is an asset
  This role requires the ability to work well in an extremely fast paced and constantly changing environment with competing priorities.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

The Manager, Credit Optimization Strategy & Analytics is accountable to drive the development and ongoing optimization of Credit Card & Line of Credit (LOC) Limit Management & Pricing Strategies. This individual drives business analysis and strategies to generate revenue and improve client experience for the Credit Cards & LOC businesses and works collaboratively with partners across Personal and Commercial Banking, Credit Risk, Technology & Operations and the broader Analytics Centre of Excellence team.
The incumbent is responsible for developing comprehensive and integrated credit limit optimization strategies through the use of advanced analytical techniques and tools for the purpose of maximizing customer revenue within acceptable risk parameters and aligned with our customer experience vision.