Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

JOB OVERVIEW:

We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.

Key Responsibilities:Ancillary Service Program Management:

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

EXPERIENCE:

• 3+ years of experience in property management, multifamily services, or a related industry.
• Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.
• Strong background in budgeting, financial analysis, and revenue generation.

SKILLS & COMPETENCIES:

• Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams.
• Strong project management skills, capable of handling multiple tasks and priorities simultaneously.
• Detail-oriented with a focus on quality service and operational efficiency.
• Customer-focused problem-solving approach.
• Expertise in contract negotiation and risk management.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage).

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes