Manager at Apex Funds Services

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fund administration, Company law, Team management, Customer service, Investor relations, KYC documentation, Regulatory compliance, Workflow management, Microsoft Office, Excel, Word, Analytical skills, Problem-solving, Communication skills, Mentoring, Interpersonal skills

Industry

Financial Services

Description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Role This is an exciting opportunity for a Manager at Apex Group, reporting to a Senior Manager within the Alternative Assets team. The Manager will typically be responsible for assisting a small team of administrators that will provide quality and efficient client service to investors. Job specification Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including: Working closely with Managers, Associate Directors and other staff as part of the team; Serve as primary point of contact for investor queries, ensuring timely and accurate responses and work with legal and finance teams to review and approve investor related materials Responding, and reviewing responses, to investor services related queries received from investors, clients, consultants and auditors as applicable; Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines; Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas; Adherence to internal policies, controls and processes; Demonstrate an ability to take responsibility for all aspects of investor/client care; Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change; Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements; Assisting with ad-hoc projects and general team administration and other such tasks as may be required; Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable; Any other duties in the scope of the role that the company requires. Skills Required Third level qualification in business, law, finance or a related field would be an advantage; Previous fund admin/company law experience (+8 years ) Previous team management and team review experience Previous experience in a customer facing role with a proven track record of outstanding service; Management of multiple staff (+3 staff members) Excellent verbal and written communication skills; Ability to priorities, to adapt to changing business needs and to multitask; A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively; Good organizational, analytical and problem-solving skills; Strong attention to detail; diligence and care in all aspects of the role; Strong Microsoft Office skills including MS Excel and Word; Motivated and driven. What you will get in return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us

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Responsibilities

The Manager will assist a small team of administrators in providing quality client service to investors and act as the primary point of contact for investor queries. They are responsible for managing daily workflows, ensuring adherence to internal policies, and mentoring junior staff members.