Manager - Apple & Microsoft Hardware Engineering Team at Academia Ltd t/a Smartdesc

Reading, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

50000.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Apple Certified Mac Technician, Repair Certifications, People Management, Triaging, Repairing, Apple GSX, Communication, Planning, Work Organisation, Telephone Manner

Industry

Information Technology & Services

Description

Manager - Apple & Microsoft Hardware engineering team Based: Reading Type: Full-time Salary: Up to £50k Eligibility: You must be eligible to work in the UK Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; Be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices. Key Responsibilities Manage a small team of repair technicians and admins Be responsible for the management of all repairs flowing through the department Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices Using GSX to facilitate Apple part ordering and repair completion Using ROBO to facilitate Microsoft part ordering and repair completion Check and sign off on parts orders and invoices Check and sign off on shipping orders and invoices Stock management ISO procedure documentation Reporting repair data Essential Skills & Experience Apple Certified Mac Technician (ACMT) Per device repair certifications on current Apple &/or Microsoft hardware Min. 3 A Levels or equivalent Industry experience &/or Certifications People management experience Experience in triaging and repairing Apple Mac Experience of Apple’s GSX Excellent all-round communication Excellent planning and work organisation skills Excellent telephone manner About Us Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best. Benefits Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Flexible working hours Hybrid working Free Will Writing service Life Insurance And much more!

Responsibilities

Manage a small team of repair technicians and admins while overseeing all repairs in the department. Ensure proper fault diagnosis, inspection, and repair of Apple and Microsoft devices.