Manager Application Services at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

142665.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Application Management, Cloud-Based Platforms, Risk Management, Vendor Management, Testing Activities, Coaching, Service Delivery, Stakeholder Management, Strategic Thinking, Problem Solving, Technical Background, Performance Reporting, Trend Analysis, Capacity Planning, Operational Issues

Industry

Government Administration

Description

Clerk 9/10 – $129,464.00 - $142,665.00 + super + entitlements Temporary 12-month contract (full time) Haymarket location – 5 minute walk from Central Station About us Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness. About the role The Manager, Application Services plays a critical leadership role within the ICT division, driving the performance, reliability and strategic development of the organisation’s corporate applications and technology platforms. This is an opportunity for an experienced ICT leader to guide a skilled team, shape application service delivery, and ensure our systems effectively support a growing and evolving business. Key responsibilities include: Providing leadership, direction and coaching to the Application Services team to maintain high capability and strong service delivery. Overseeing the provisioning, implementation, maintenance and performance of corporate applications and cloud-based platforms, ensuring reliability and availability. Identifying risks, issues and improvement opportunities to enhance system performance, escalating concerns where appropriate. Managing vendors against KPIs and agreed service levels, including performance reporting, trend analysis and capacity planning. Leading testing activities for BAU and project initiatives to ensure quality and readiness prior to production release. About you You are an experienced ICT leader who thrives in a dynamic environment where autonomy, accountability and strategic thinking are essential. You bring a strong technical background in application and platform management, ideally within large, complex organisations, and you are confident in making informed decisions, providing expert guidance, and ensuring high‑quality service outcomes. With a collaborative leadership style, you are skilled at coaching and developing teams, managing competing priorities, and navigating diverse stakeholder needs. You are proactive, solutions‑focused and comfortable operating with discretion and judgement when addressing complex technical and operational issues. WHY YOU SHOULD JOIN LEGAL AID NSW! We are committed to diversity and inclusion We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347. To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW. Other benefits of working with us You will have access to training, development and mentoring opportunities. We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life Find out more at Working at Legal Aid NSW The essential requirements for this role You must: Be willing to do a Criminal Record Check and Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) Possess relevant tertiary and/or professional qualifications in an ICT related discipline OR significant demonstrated experience with management of ICT platforms and applications including cloud based within large organisations How to apply You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting. Your application must include: your resume (no more than 5 pages) cover letter (no more than 2 pages). In your cover letter, please address the following two (2) targeted questions: Briefly describe your experience supervising or leading an application services team and how you support day‑to‑day service delivery. Provide an example of a time you identified and addressed a significant risk, issue or improvement opportunity within an ICT applications environment. What actions did you take, and what was the outcome? We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. Do you need help to apply? If you have questions about the role, you can reach out to Craig Cole, Talent Acquisition Business Partner, at craig.cole@legalaid.nsw.gov.au or 02 9407 2910 If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. The Role Description sets out the responsibilities and Focus Capabilities of the role. The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. Applying for a role is a great NSW Government resource for helping you prepare your application. Closing Date: Monday the 2nd of February 2026 at 11:59pm

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Responsibilities

The Manager, Application Services is responsible for leading the Application Services team and overseeing the performance and reliability of corporate applications. This includes managing vendors, identifying risks, and ensuring quality in service delivery.