Manager (Application Services)

at  Singapore Business Federation

You will manage exciting digital projects which implement SBF’s digital transformation strategy. You will collaborate and partner with various stakeholders to formulate product roadmaps and manage the implementation, roll-out and adoption for digital projects/products. You will use Microsoft products (e.g. Sharepoint) and other digital tools (e.g. Power Automate, Zoho Forms, Robotic Process Automation) to support the daily digital operations.
To be successful, you need to have technical background, be willing to learn, have a customer-oriented mindset, and possess good communication skills.
Job Responsibilities

Conceptualise and Innovate:

• Discover user business needs and requirements through a user-centric approach (e.g. Design thinking).
• Identify IT solutions to meet user business needs and enhance workflows.
• Conduct feasibility assessments and introduce innovative IT services.

Business Case and Budget Development:

• Work with users to plan and develop business cases for IT systems and services.
• Develop budgets to ensure efficient allocation of resources.

Procurement Management:

• Execute the procurement of IT systems and services promptly

Design, Development, Implementation and Support:

• Oversee the design, development, and integration of IT systems and services
• Manage the integration of IT systems across various platforms
• Manage the support of IT systems and digital tools (e.g. Power Automate, Zoho Forms, Robotic Process Automation).

Project Execution:

• Ensure projects are executed according to the project plan, meet business needs within cost, time, and quality parameters.

Vendor Engagement and Management:

• Engage and manage vendors to deliver IT solutions and services
• Oversee maintenance contracts for IT systems and services

Risk Identification and Mitigation:

• Identify, manage, and mitigate potential project risks, considering implications for SBF.

Reports and Process Improvement:

• Comply with security and application governance policy and guidelines, and report periodically
• Drive process improvements to enhance efficiency and scalability

Stakeholder Management:

• Manage stakeholders across technical and non-technical domains.
• Set delivery expectations for quality and scope and communicate progress effectively.

Job Requirements:

• Diploma or Degree in Information Systems or related field.
• (Preferred) At least 3 years of relevant working experience in IT project management or related positions and managed at least one full project development life cycle.
• (Preferred) Working knowledge and experience in the following areas:
• Application development methodologies, including agile development.
• Managing IT vendors and contracts.
• Managing stakeholders and soliciting requirements.
• Workflow automation tool such as Zoho Forms, Power Automate and other Robotic Process Automation (RPA) tools.
• Good analytical, conceptualisation and problem-solving skills
• Good communication skills
• Willingness to learn and pick up new skills

Please refer the Job description for details