Manager Application Support at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Application Support, Systems Test Management, Change Management, Release Management, Vendor Management, Contract Management, ITIL, Operational Excellence, Stakeholder Management

Industry

Law Enforcement

Description

Drive operational excellence in supporting applications vital to the NSW democratic process Ongoing, full time position About the Role The Manager, Application Support provides leadership to their team and peers in the delivery of high-quality application support, and partners with the business to understand, enhance, support and maintain the Agency's business systems to ensure they are available, secure, up to date and performing well in support of the Commission’s core functions. The role is Ongoing Full-time position. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements Relevant tertiary qualification Leadership experience in the building and management of high performing Application Support teams Experience with systems test management, and implementing change and release management processes Vendor and contract management experience ITIL training and experience Politically neutral with no affiliation to political parties or lobbyists/campaigners. Satisfactory criminal record check result. How to apply As part of your application, you will be asked to respond to the two targeted questions: Describe a situation where you successfully managed multiple applications and teams. How did you ensure quality, uptime, minimise risk, and maintain stakeholder alignment? (max 300 words) Provide an example of how you have driven process improvements or implemented change in a team or organisation. What strategies did you use to gain buy-in and ensure successful adoption? (max 300 words) You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role. For further information regarding the role please download the Role Description Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here. The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au. Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement. Applications Close: Sunday 15 March 2026 @ 11.59pm

Responsibilities

The Manager, Application Support provides leadership to their team and peers in delivering high-quality application support. They partner with the business to understand, enhance, support, and maintain the Agency's business systems to ensure performance and security.