REQUIREMENTS

• Diploma in Mechanical Engineering or related field.
• Minimum 5 years’ experience managing automotive or mechanical workshops.
• Strong leadership skills; prior Body & Paint experience preferred.
• Experience with high-volume operations and insurance claims handling.
• Solid technical knowledge of vehicle systems and workshop processes.

KEY RESPONSIBILITIES

• Achieve monthly revenue targets and grow Body & Paint service business.
• Ensure compliance with MCF and GIA guidelines for repairs and claims.
• Lead and motivate workshop staff to maintain performance and morale.
• Handle customer feedback, goodwill approvals, and technical campaign follow-ups.
• Monitor repair orders, WIP, parts availability, and credit collections.
• Plan workshop capacity and support scheduling with Service Advisors.
• Maintain service quality, safety standards, and cleanliness of the workshop.
• Prepare monthly reports on performance, vehicle intake, and outstanding ROs.
• Coach Customer Service Advisors to improve customer satisfaction scores.
• Continuously improve processes and SOPs.