Steve’s Bagels is looking for a passionate, hardworking and enthusiastic person to join our team as a Manager for our New Location in Hartford. We value our employees as much as we value our customers and can’t wait for the right person to join our family. The success and growth of our employees is as much our priority as a happy and satisfied customer.
The successful candidate is a problem solver with a knack for building great teams using clear and precise direction and a positive vibe. Only punctual, energetic, friendly, fun and responsible leaders with previous managerial experience should apply for this position. Our management style is hands on and you will be required to lead by example, have excellent customer service skills and be willing to submit to a background, drug and alcohol test. As a manager in our store, you must be able develop a relationship with employees that works in synch with our other managers and owners.

POSITION REQUIREMENTS

• Ability to lead and manage operations in a fast paced dynamic environment.
• Oversee and manage daily operations of a busy bagel store containing bakery, deli and grill area.
• Learn the different roles to be able to train and properly supervise in each area of expertise.
• Assist in the start up of drive thru operations and develop procedures for its success
• Anticipate and identify problems and initiate appropriate corrective action where necessary
• Maintain inventory levels and ensure optimal replenishment
• Prepare employee schedule and ensure that employees arrive on time and perform as expected.
• Record payments made to vendors for purchases delivered to directly to the store.
• Prepare shopping lists for shopper
• Ensure accuracy of daily reporting of sales, closing register and controlling cash
• Ensure accuracy of outbound catering and delivery orders
• Promote and increase catering orders and overall sales
• Make recommendations regarding the hiring and termination of employees at the store. Assist in conducting and documenting performance reviews.
• Assist in properly staffing store and ensuring that employees are cross trained.
• Assist in handling customer complaints and issues
• Ensure that employee handbook and all policies and procedures are implemented and enforced.
• Assist in monitoring compliance with federal, state and local employment laws.
• Assist in minimizing waste
• Resolve employee complaints, concerns or conflicts should the need arise
• Resolve customer complaints or issues
• Verify that labor information is posted as owner requires
• Ensure food safety procedures are executed according to Company policy and health/sanitation regulations. Take corrective actions as required.
• Ensure that store is ready to do business on a daily basis and is in compliance with all company guidelines and procedures.
• Assists in ensuring that operational and administrative changes are implemented and followed.
• Work closely with other managers to ensure consistency and camaraderie between stores.
• Monitor Social Media
• Performs other projects that may be assigned or requested by the Owner
• Salary commensurate with experience
• Awesome team-oriented and fun environment
• Lots of potential for growth within the organization for those who work hard

KEY SKILLS AND CREDENTIALS:

• Personable and friendly with great interpersonal and communication skills
• Excellent organizational skills (a diehard list person)
• Formal culinary education a plus
• Relevant experience operating a café or deli style operation required
• Ability to manage staff and organize schedules
• Be available for after-hours support and issues if the need arises.
• Good technical and computer skills
• Ability to think on your feet and maintain composure in a fast paced environment.
• Serv Safe certification
• 3 years prior restaurant experience minimum
• Must be 18 years of age or older
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Please refer the Job description for details