ABOUT THE ROLE

As the Manager of Automation & Process, you’ll lead Thumbtack’s most important service transformation efforts, focused on automation and process improvement. You’ll manage and grow a small, high-performing team while also rolling up your sleeves to drive the most complex and critical projects yourself. This role requires strong leadership and execution—your work will help redefine how we scale exceptional service across Thumbtack.

WHAT YOU’LL DO

• Lead and grow a team of 3–4 automation and process specialists, while personally executing Thumbtack’s most complex, high-impact process transformations that drive our competitive edge.
• Own large cross-functional projects across multiple service areas, acting as the go-to advisor for senior leaders on where to invest time and resources in service improvements.
• Design and deploy enterprise-level frameworks that use AI and automation to improve how we deliver service, taking the lead on high-stakes implementations.
• Analyze tough operational problems using data and analytics, and build solutions that significantly lower costs, improve quality, and boost customer satisfaction.
• Set up clear processes and guidelines for making sure automations work reliably, changes are managed well, and performance is tracked consistently.
• Act as the main connection point between the Service Operations and Business Applications teams, making sure technical work meets real business needs and delivers results.
• Build a strong team culture, helping your team grow through coaching, clear expectations, and development opportunities.