You'll also bring:

• Demonstrated leadership experience within Banking Operations or a similar customer-focused environment, with a track record of developing high-performing teams.
• Experience leading transformation, operational uplift and continuous improvement initiatives that deliver measurable business and member outcomes.
• Strong knowledge of banking operations, payments, card schemes, regulatory obligations and risk management requirements.
• Proven ability to develop strategic roadmaps, use data and insights to inform decision-making, and drive service improvements.
• Strong stakeholder management skills, with a curious, innovative and solutions-focused approach to influencing change and challenging traditional ways of working

Why Bank First? 

At Bank First, it's not just about profit - it's about giving back. That balance of purpose and performance is how we make a meaningful difference.

You'll also bring:

• Demonstrated leadership experience within Banking Operations or a similar customer-focused environment, with a track record of developing high-performing teams.
• Experience leading transformation, operational uplift and continuous improvement initiatives that deliver measurable business and member outcomes.
• Strong knowledge of banking operations, payments, card schemes, regulatory obligations and risk management requirements.
• Proven ability to develop strategic roadmaps, use data and insights to inform decision-making, and drive service improvements.
• Strong stakeholder management skills, with a curious, innovative and solutions-focused approach to influencing change and challenging traditional ways of working

Why Bank First? 

At Bank First, it's not just about profit - it's about giving back. That balance of purpose and performance is how we make a meaningful difference.