Manager, Branch AML Support (KL, Uptown, Penang, Johor) at United Overseas Bank Limited Co

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory Requirements, KYC, AML, Data Privacy, Leadership, Team Management, Communication, Customer Service, Attention to Detail, Organizational Skills, Digital Record-Keeping, Physical Archive Management

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Key Responsibilities Compliance & Risk Management Ensure branch adherence to all applicable laws, regulations, and internal compliance frameworks. Collaborate with Compliance and Risk teams to address regulatory changes and implement necessary updates. Report and escalate any compliance breaches or operational risks promptly. Regulatory Records Management Oversee maintenance of all regulatory-related records, ensuring completeness, accuracy, and accessibility. Implement processes for proper storage and retrieval of records, both digital and physical, in compliance with regulatory retention policies. Monitor and audit record-keeping practices to prevent gaps or non-compliance. Customer Interaction & Regulatory Updates Manage walk-in customers requiring updates to personal information as mandated by regulatory authorities (e.g., KYC, AML requirements). Ensure timely and accurate collection, verification, and updating of customer data in line with regulatory standards. Communicate clearly with customers regarding documentation requirements and deadlines. Branch Operations & Service Management Oversee daily branch operations to ensure smooth functioning and adherence to internal policies. Manage service delivery standards to provide an excellent customer experience. Supervise and coach branch staff to maintain high performance and compliance. Operational Excellence Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. Maintain strong controls over cash handling, transaction processing, and security protocols. Key Deliverables Timely updates of customer regulatory information. Accurate and secure maintenance of regulatory records (digital and physical). Compliance with all regulatory and internal audit requirements. High customer satisfaction scores and minimal service complaints. Required Competencies Strong knowledge of regulatory requirements (KYC, AML, data privacy). Leadership and team management skills. Excellent communication and customer service abilities. Attention to detail and strong organizational skills. Familiarity with digital record-keeping systems and physical archive management. Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Manager, Branch AML Support is responsible for ensuring compliance with laws and regulations, managing regulatory records, and overseeing daily branch operations. This includes supervising staff, enhancing customer experience, and driving operational excellence.