Manager, BSI Consulting & Program Management at Novartis

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Impact Assessments, Stakeholder Mapping, Communication Materials, Training Content Creation, Risk Identification, Program Documentation, User Feedback Tracking, Adoption Blockers, Change Dashboards, Stakeholder Management, Problem Solving, Analytical Skills, CRM Transformations, Program Management, Consulting, Business Process Transformation

Industry

Pharmaceutical Manufacturing

Description

Job Description Summary Manager, BSI Consulting & Program Management (Technology Change & Adoption focus) This role is based in Hyderabad, India. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Business Solutions International (BSI) is an established team within International Commercial Launch Strategy (CLS) with the objective of providing gold standard business solutions to drive excellence in delivery and innovation across the division. The Consulting and Program Management team within BSI works across International to support and enable delivery of the highest priority programs. As a Manager, you will play a crucial role in shaping and executing our key transformation programs to empower the International Business Unit to achieve commercial and operational excellence. This role is central to the delivery of the Customer Engagement of the Future program (CEFUT) - a strategic initiative to replace the organisation's core CRM system. Working cross functionally, the candidate will drive resolution of complex business challenges and ensure the program delivers tangible, organisation-wide impact. The successful candidate will bring a strong track record in delivering large global programs and initiatives, preferably in a commercial and pharma setting. This is an opportunity to make a significant impact at scale, across the International Business Unit. Job Description Key Responsibilities Support the development of change impact assessments, stakeholder maps, and readiness reports for international markets Assist in creating communication materials, newsletters, FAQs, and leadership updates aligned with the CEFUT program messaging strategy. Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.Help design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams. Monitor market readiness indicators and track progress across workstreams to help identify risks, gaps, or dependencies.Execute communication campaigns and ensure timely dissemination of information to relevant stakeholders. Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.Assist in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs. Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy. Work closely with PMs, Product Owners, and functional teams to ensure alignment between change, communication, and training activities. Support team building capabilities initiatives including greater depth of functional / commercial topics and our core capabilities (covering Consulting, Program Management and Learning) with focus on strengthening our capabilities, enhancing templates, tools, workflows, and best practices across the organization. Essential requirements: 5+ years’ experience supporting large, complex programs end-to-end, ideally in a consulting, transformation or cross-market environment, preferably with a focus on commercial and / or pharma industry experience. Experience supporting change management, communication, training, or transformation programs. Basic understanding of digital or CRM transformations and user adoption principles Proven ability to collaborate across diverse functions and manage senior stakeholders. Strong analytical, communication, and problem-solving skills. Minimum of a bachelor’s degree, preferably in science, engineering, business administration or economics Desirable requirements: Exposure to large-scale technology transformation programs or enterprise CRM rollouts. Experience supporting change management, communication, training, or transformation programs. Foundational change management certification (e.g., Prosci, ACMP) or training. Skills Desired Business Networking, Business Partners, Business Planning, Business Process Transformation, Business Strategy, Curiosity, Diversity & Inclusion, Finance, Go-To-Market Strategy, Key Account Management, Leadership, Lean Six Sigma, Management Consulting, Scrum (Programming Methodology), Strategic Planning Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Responsibilities

The Manager will shape and execute key transformation programs, central to delivering the Customer Engagement of the Future (CEFUT) program to replace the core CRM system. Responsibilities include supporting change impact assessments, creating communication materials, designing training content, monitoring readiness, and executing communication campaigns across international markets.