Description:
About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.
Office Details: The Manager, Business Applications will be expected to office out of our Park La Brea office at least 3 days a week.
Target Pay: $117,031 to $130,035 per year + performance bonus eligibility
Role Overview: The Business Applications Manager leads the strategy, operations, and continuous improvement of Prime’s core business application ecosystem, with a focus on the RealPage suite and other key platforms. This role ensures Prime’s systems align with business goals, streamline operations, and empower end users to perform at their highest potential. The Manager oversees the Business Applications team, sets support standards, drives cross-functional collaboration, and serves as the subject matter expert (SME) for RealPage and integrated platforms. Reporting to the Senior Manager of Support Services, this position plays a pivotal role in technology enablement, vendor relationships, user support, and application lifecycle management.

Disclaimer:

• This job description is subject to change at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned beyond what is communicated in this document

Requirements:

• Bachelor’s degree in Business Administration, Real Estate, IT, or a related field; or equivalent experience.
• Five (5+) years of experience with business applications, with demonstrated functional expertise in RealPage (OneSite) at a specialist level working directly with vendors and internal teams to resolve issues, implement improvements, and drive continuous optimization.
• Experience in property operations strongly preferred.
• Proven experience managing people or leading a support function.
• Proficient with Microsoft Office Suite; advanced skills in PowerPoint and Excel preferred.
• Familiarity with system administration, ticketing platforms, and vendor relationship management.
• Strong analytical, communication, and project management skills.
• Ability to provide after-hours support and travel to off-site locations as needed

Team Leadership & Strategic Oversight

• Directly manage and coach Business Applications Specialists, including oversight of team performance, development, and workload prioritization.
• Ensure team structure and staffing meet evolving business demands
• Establish and maintain service standards and escalation protocols to ensure efficient issue resolution and user satisfaction.
• Foster a high-performance, inclusive, and collaborative team culture aligned with Prime’s values.

System & Vendor Management

• Act as the internal RealPage SME, advising both IT and non-IT teams on best practices, system capabilities, and configuration.
• Lead regular vendor check-ins, ensuring timely and accurate issue resolution, and drive accountability with RealPage and other software providers.
• Collaborate with IT and business stakeholders to evaluate system performance and identify opportunities for integration, automation, or enhancement.

Cross-Functional Partnership & Subject Matter Expertise

• Serve as a key cross-functional partner to departments including Property Operations, Training, Compliance, Finance, and Asset Management.
• Provide strategic guidance and insight into RealPage and related business applications to inform decision-making, system configuration, and process design.
• Offer subject matter expertise to support teams in maximizing platform functionality and understanding system interdependencies across tools like YieldStar and others.

Operational Support & Ticket Oversight

• Oversee the Business Applications ticket queue, ensuring timely triage, resolution, and escalations as needed.
• Identify recurring issues and work cross-functionally to address root causes through training, documentation, or system changes.
• Proactively monitor operational trends and advise on process improvements to optimize application usage.

Project & Compliance Initiatives

• Lead application support for acquisitions, including setup of property data, document templates, and system settings.
• Ensure document compliance by managing and testing merge fields, resident-facing forms, and operational templates.
• Partner with asset management, training, and operations to support recurring workflows such as Annual Inspections and Floor Plan Pricing.

Training & Communication

• Identify knowledge gaps and collaborate with the training team to develop and deliver educational resources and onboarding materials.
• Provide direct coaching and issue resolution for on-site teams as needed.
• Translate system changes and release notes into business-ready communication to relevant stakeholders.

Disclaimer:

• This job description is subject to change at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned beyond what is communicated in this document.

Requirements:

• Bachelor’s degree in Business Administration, Real Estate, IT, or a related field; or equivalent experience.
• Five (5+) years of experience with business applications, with demonstrated functional expertise in RealPage (OneSite) at a specialist level working directly with vendors and internal teams to resolve issues, implement improvements, and drive continuous optimization.
• Experience in property operations strongly preferred.
• Proven experience managing people or leading a support function.
• Proficient with Microsoft Office Suite; advanced skills in PowerPoint and Excel preferred.
• Familiarity with system administration, ticketing platforms, and vendor relationship management.
• Strong analytical, communication, and project management skills.
• Ability to provide after-hours support and travel to off-site locations as needed.