Manager, Business Conduct, Process Risk Reduction at American Express Company South Africa

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Risk Management, Project Management, Communication Skills, Interpersonal Skills, Process Governance, Analytical Skills, Problem-Solving Skills, Risk Assessment, Root Cause Analysis, Control Design, Process Improvement, Data Analysis, Trend Identification, Regulatory Compliance, Financial Services Experience

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shareAt American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. The objective of the Business Conduct Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale. Control Management is looking for a Manager, Business Conduct of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. How will you make an impact in this role? The Manager, Business Conduct, Process Risk Reduction will: Facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives. Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events Provide insights on process risk issues and mitigation strategies Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team) Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations Document control design effectiveness and help address thematic control gaps across processes/products Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite Foster a culture of risk awareness and ongoing improvement within the team and the broader organization. Support sharing insights, better practices, themes, etc. across the enterprise Minimum Qualifications: 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Strong project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Enhancing risk assessments and associated methodologies Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite Experience in financial services industry ORMCM Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Manager, Business Conduct, Process Risk Reduction will facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives. This role involves extensive collaboration with multiple partners across various business units to ensure effective control management in day-to-day operations.